Ted
They Ignore Investors & Shareholders
Imagine, I am both an XX,XXX shareholder and have invested in over a dozen Wefunder companies and cannot get a call back on an improper accessing of my account and withdrawal of funds. It's 48 hours since I emailed them concerning this problem AND have been disconnected twice after waiting for someone to answer my phone call. Not my first customer service problem with Wefunder but it will be my last. Anyone want to buy my shares??? Below the Head of Investor Success, "Merc' claims I never sent an email. Well below you will find their email response to me, days late, and my original thread to them. I was required to remove full email addresses to leave this review and added some "XXX" to conceal actual numbers. Looks like the investor success team is as incompetent as their customer service. "From: Sofie Zorich support@wefunder Sent: Monday, April 24, 2023 6:20 PM To: Ted Oshman TedO@OshmanLaw Subject: Re: Unauthorized Withdrawal Hi Ted, Thanks for reaching out. Can you let me know how much the charge was for and the date it was made? Please let me know if I can help with anything else! Sofie Team Member, Investor Success, Operations Wefunder "Home of the Community Round" How helpful was my reply? Customer satisfaction survey rating input Sent from Front On April 22, 2023 at 4:01 PM PDT tedo@oshmanlaw wrote: The following ACH Debit was made from my bank account by Wefunder without my consent. I have no idea what it is for. Please contact me immediately on my cell phone, 917-566-XXXX at any time. ACH DEBIT WEFUNDER INC PURCHASE 10034XXXX 002 100000000000000009000XXX THEODORE OSHMAN RECIPIENT Very truly yours,
Response from Wefunder, Inc.Apr 25, 2023
Hi Theodore, Thank you for reaching out. You provided me with two email addresses to search, but neither of them had any emails in our inbox. The email you mentioned above was not one of the two emails that were shared with me, so I couldn't search for it. Additionally, you emailed us on April 22, 2023, which was a Saturday and outside of our office hours. You received an auto-response that stated this as well: The Investor Success team will answer your email very soon - usually within one business day. Our team is available 10:00am to 6:00pm PST Monday through Friday. Please expect a response during normal business hours. We responded to you on Monday, which is within one business day. I can see that Sofie has been working with you to resolve any issues. You can continue your conversation there and we will be happy to take care of you. Mark "Merc" Mercer Head of Investor Success Wefunder