Tommaso M.
Customer Support line
While I had an overall positive experience with Wefunder, I had a very non optimum dealing from customer support just recently. This was later address and I was happy with their final answer from customer support. Recently one of the company they featured and fundraised for (Here.co), ceased operation and is shutting down. I inquired on the Wefunder customer support line. While I fully understand that it is part of the agreement that I might lose up to the whole value of the investment, their first answer was quite short and uncaring, they pcorrected this in their second answer. I would have thought that since they had raised a consistent amount of money for Here.co on their fundraising rounds, that they might be able to give SOME help and assistance to investors like me, to at least give some directions on precise contact point in Here.co who would be dealing with this matter. Again I understand the terms of the investment and the risks but I believe that Wefunder customer support could have been more helpful in this situation. They did explain and were more helpful in their second answer.
Response from Wefunder, Inc.Feb 11, 2024
Hi Tommaso, Thanks for reaching out. I have reviewed your review. I'm sorry that your overall positive experience on our platform resulted in a one-star review. I do agree that the team's response could have been better here, and I will coach the team in how we respond to our customers - as we do care. I am answering you via email to address your concerns, but hope you will re-consider your one-star rating in the future if we are able to earn back your trust. Mark "Merc" Mercer Head of Investor Success Wefunder