Bertrina P.
Understanding Customer Service
I found WebJacket.com playing on the internet one night. I always wanted an all wool varsity jacket trimmed in pink. I was so impressed by the website that I ordered the jacket with no reservation. When the jacket arrived I was not pleased with the companies shade of pink used on the trimming. After reading online reviews, I was apprehensive about trying to return or refund for the jacket. Despite the reviews, I contacted customer service who had me submit a piture of my jacket and why I was dis-pleased. Dispite this being a custom order and their return policy, the company was willing to give me a 50% refund on my entire purchase. I truly appreciate this because they didn't have to. Although the jacket was not my desire shade of pink I didn't take a total lost and I decided to donate the jacket to a children's coat drive. My advice is, please read any companies return policy before placing any custom orders. I thank goodness Webjacket.com is a company who cares about their image and the products they produce.