WebjacketReviews of webjacket.com

For the price I didnt expect much but, hey who knows. I was able to custom design a jacket for a friend and it looks actually really good.

I designed and ordered a custom made letterman’s jacket for my son from your company. When my son’s jacket arrived there was a mistake that was made in the coloring of the patch. I contacted your company by email and received an almost immediate response. I was very pleasantly surprised by the immediate concern that your company showed in wanting to make it right and ensure that I was happy with the final product. Your company emailed me a picture of the new design and offered to re-make the entire jacket to ensure that the quality of the jacket was maintained. You company then asked me to donate the first jacket to a less fortunate person to keep them warm. This was amazing customer service considering this was in no way a generically priced jacket considering we opted for the real leather and personalized embroidered designs. We received the second jacket and it met our expectations completely! My son is very happy with his new jacket. Thank you so much web design for ensuring that we were completely satisfied with our purchase and in making it a pleasant experience to work with your company. Will be a repeat customer!

as a satisfied customer. I ordered the Jacket in Feb. and literally never heard anything back from the company. I sent 2 emails requesting a response when I finally rec' one. They ended up refunding 50% of my payment and the jacket came the next day (yes it was still several weeks late). Overall I like the jacket, fits well and looks nicer than I expected. If this company could just get some kind of customer service process in order I do believe they would be a huge success. At the end of the day......I am a very satisfied customer

I found WebJacket.com playing on the internet one night. I always wanted an all wool varsity jacket trimmed in pink. I was so impressed by the website that I ordered the jacket with no reservation. When the jacket arrived I was not pleased with the companies shade of pink used on the trimming. After reading online reviews, I was apprehensive about trying to return or refund for the jacket. Despite the reviews, I contacted customer service who had me submit a piture of my jacket and why I was dis-pleased. Dispite this being a custom order and their return policy, the company was willing to give me a 50% refund on my entire purchase. I truly appreciate this because they didn't have to. Although the jacket was not my desire shade of pink I didn't take a total lost and I decided to donate the jacket to a children's coat drive. My advice is, please read any companies return policy before placing any custom orders. I thank goodness Webjacket.com is a company who cares about their image and the products they produce.