WebinarNinjaReviews of webinarninja.com

Response from WebinarNinjaApr 15, 2025

Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We understand how important timely communication is, and we’re truly sorry our support fell short. The issue you faced was due to a list format and email count limit that affected the sending process. Once identified, our team worked with your colleague to resolve it manually from the backend and ensured your campaign went out successfully. While we are headquartered in California, ProProfs serves a global customer base with near 24/7 live support. Our team operates from 5 a.m. to 1 p.m. PST and again from 7 p.m. PST onward, with only a brief break in between. This structure allows us to assist customers across different time zones and ensure fast, human responses whenever you need help. We appreciate your patience and thank you for helping us improve. If there’s anything more we can assist you with, please don’t hesitate to reach out at [email protected] Warm regards, Julie Customer Success Team ProProfs

Response from WebinarNinjaFeb 2, 2025

Thank you for your review and for being an early user of WebinarNinja. To clarify: Your lifetime deal was a forever-free offer from the original independent company, which later ceased operations. When ProProfs acquired WebinarNinja, we acquired the product & technology but did not assume the prior company's financial obligations, including unlimited free accounts in perpetuity. We kept those accounts fully active at our expense for over a year post-acquisition and then offered all original lifetime users a heavily discounted grandfathered rate to continue using the full platform. This was the fairest and most sustainable approach for our thousands of current customers. We're happy to help you upgrade to the discounted plan—just email [email protected] and mention you're an early lifetime user. We appreciate your understanding and hope to keep serving you. Best regards, The ProProfs Webinar Team

Response from WebinarNinjaJan 10, 2025

We're very sorry to hear about this negative experience and understand your frustration with the delayed refund. To ensure account security, our system processes refunds only after the subscription is canceled within the application. This sometimes causes delays, and we apologize for any inconvenience this may have caused. We value your feedback and are actively working to improve our cancellation and refund process to make it smoother and faster. We've confirmed that your refund was processed on December 23, 2024, and our billing team sent you an email with the details. Please check your inbox (and spam folder, just in case). If you have any further questions or concerns, please don't hesitate to contact our billing team. Regards, Barry Customer Success Team, ProProfs

Response from WebinarNinjaJan 10, 2025

Thank you for your review and for being an early user of WebinarNinja. To clarify: Your lifetime deal was a forever-free offer from the original independent company, which later ceased operations. When ProProfs acquired WebinarNinja, we acquired the product & technology but did not assume the prior company's financial obligations, including unlimited free accounts in perpetuity. We kept those accounts fully active at our expense for over a year post-acquisition and then offered all original lifetime users a heavily discounted grandfathered rate to continue using the full platform. This was the fairest and most sustainable approach for our thousands of current customers. We're happy to help you upgrade to the discounted plan—just email [email protected] and mention you're an early lifetime user. We appreciate your understanding and hope to keep serving you. Best regards, The ProProfs Webinar Team

Response from WebinarNinjaNov 21, 2024

Thank you for your review and for being an early user of WebinarNinja. To clarify: Your lifetime deal was a forever-free offer from the original independent company, which later ceased operations. When ProProfs acquired WebinarNinja, we acquired the product & technology but did not assume the prior company's financial obligations, including unlimited free accounts in perpetuity. We kept those accounts fully active at our expense for over a year post-acquisition and then offered all original lifetime users a heavily discounted grandfathered rate to continue using the full platform. This was the fairest and most sustainable approach for our thousands of current customers. We're happy to help you upgrade to the discounted plan—just email [email protected] and mention you're an early lifetime user. We appreciate your understanding and hope to keep serving you. Best regards, The ProProfs Webinar Team

Response from WebinarNinjaOct 8, 2024

Thank you for your review and for being an early user of WebinarNinja. To clarify: Your lifetime deal was a forever-free offer from the original independent company, which later ceased operations. When ProProfs acquired WebinarNinja, we acquired the product & technology but did not assume the prior company's financial obligations, including unlimited free accounts in perpetuity. We kept those accounts fully active at our expense for over a year post-acquisition and then offered all original lifetime users a heavily discounted grandfathered rate to continue using the full platform. This was the fairest and most sustainable approach for our thousands of current customers. We're happy to help you upgrade to the discounted plan—just email [email protected] and mention you're an early lifetime user. We appreciate your understanding and hope to keep serving you. Best regards, The ProProfs Webinar Team

Response from WebinarNinjaNov 25, 2025

Hi Louis, Thank you for sharing your experience. We can understand the troubles you faced, and we are sorry that you had to deal with this. WebinarNinja is now part of ProProfs under new ownership, and we have refreshed the interface, clarified pricing, and improved how the product is managed. The goal is a more precise flow from registration to joining, so people can enter the room without friction. – We solved join failures by adding a pre-join check that tests camera, mic, and connection, a fallback join path that works across common browsers, and clearer error messages with simple next steps. – If a link fails, guests can use a one-click magic link from email or a short join code. – The live room now adapts to weaker networks, and our status page gives real-time information if anything needs attention. If you would like to try the current join flow with a brief rehearsal, we will set up complimentary access and stay with you while you test. Please email [email protected], and we will assist you promptly. Warm regards, Barry Customer Success Team ProProfs