WebinarNinjaReviews of webinarninja.com

WebinarNinja is stealing money from people who sign up to their free trial. I signed up to the free trial. They intentionally do not send you emails letting you know when your free trial comes to an end in the hopes that you'll forget to cancel. Then, when you reach out to them, they tell you that you need to cancel your membership before refunding. I cancelled, then they refused to provide a refund stating that according to their terms and conditions, they cannot refund. This is a complete scam. I notified them about my refund request 21 minutes after seeing I got charged. They can see in my account that I didn't use their tool. They're using the lazy excuse that they are "unable" to issue a refund, despite any provider being able to log into their payment gateway like Stripe and issue a refund. They're absolutely lying and stealing and it's pathetic. I can understand that some users sign up for a month, use the tool for 29 days and get lots of value from it, then claim a refund. That's not right and I wouldn't expect a refund in that situation either, but I emailed them 21 minutes after being charged for the month and never used their tool. They now won't respond to my emails either. I have screenshots of all evidence and claims in this statement and am willing to provide them upon request. Avoid WebinarNinja - absolutely dishonest and unprofessional company that's stealing money from people.

BEWARE: UNSCRUPULOUS FIRST: The company will automatically renew without prior warning, notification or option to renew. I no longer wanted nor needed the software and I requested a reversal of the charges which was initially offered and promptly rescinded the next day claiming that I needed to cancel and that the company policy was not to refund of which there was nothing in writing. I've in the midst of providing my credit card company with more documentation to get this amount refunded. You people are a scam and should be ashamed of yourselves! I cannot and will not endorse a company that operates in such a dishonest manner. The Software does not accomplish what even basic webinar software offers. The ability to edit without having to create a live recording. Utilizing Office products

The system is NOT ready to be used by users. It supposes to be in BETA. The constant issues with connection during the live webinars, bugs, issues with the booking system make it extremely unreliable. We have recorded a live webinar in April, where we've used screen sharing, we are still waiting for a fixed version of the replay here in October, because for some reason the screen sharing part was completely distorted. Apparently, multiple people were working on this issue, but no solution was provided. The biggest mistake was to pay yearly before fully testing the system. Total waste of time and money.

In-webinar polls are particularly helpful. Eliciting user participation can be a challenge, people can be shy and passive. But the polls are 'low effort', people will answer them, and then they like to see the results. I also like the 'open questions list' feature, where you can mark a question as answered. Also, creating webinars is easy and they run reliably.

WebinarNinja was an okay platform for webinars. Not the best, but not the worst... Until their new update that was launched at the end of last year (I think it was). Since then, everything that worked stopped working: Bad connexion to server, session not recorded or sound only or video only. It was only after several months that WebinarNinja could give me the missing recording of a webinar. The sound was terrible. Things are not thought through, for example: I use to archive my webinars the day after I sent them (I use the recording that I put on YouTube instead), so my dashboard is always neat and empty. Well, in that case, you can’t go back to your archive webinars. You can’t see “Past webinars” either. It automatically puts you in the “Create New Webinar” category and you can’t go out. Whether you click on your Dashboard-button, or “My webinars” or try to change the URL... You can’t go anywhere else than the “Create New Webinar”. Support is slow, obviously can’t do much else than tell you they gave the information to the developers, and you just have to wait. I gave them a last chance after discussions with support, and I held some more webinars. The recording were acceptable, but I had to record the sound beside to dub it afterwards because the sound is terrible. Last Monday, at the moment where I had to start the webinar, my browser (it works almost exclusively with Chrome, by the way) just was loading and loading. My connexion was excellent, it told me, but I just couldn’t connect to their servers. I only could chat with my participants. Nothing else worked, so I had to cancel and find a new date for a webinar, this time with another host. If you want to pay to be beta-tester on a system that doesn’t work, go ahead, use WebinarNinja. If you prefer something that works, I would strongly advise you to find something else.

Nos inscribimos para hacer unos webinars de pago. Hicimos pruebas y todo perfecto, con sus limitaciones. Abrimos el registro y todo bien... hasta que empezaron los problemas. 15 días antes del inicio de los webinars, empezamos a tener pagos duplicados y triplicados por un problema con su formulario de inscripción, o pagos sin la inscripción realizada. Y aunque se lo comunicamos, no lo llegaron a resolver nunca. Lo tuvimos que ir resolviendo a mano. Pero lo grave vino después: a diez días vista, nos comunicaron que realizarían un cambio de versión el mismo día que empezábamos. Y hasta dos días antes no supimos qué cambios había en ese versión. Lo que nos pasó, en pocas palabras: un desastre absoluto: - El mismo día nos enteramos que deshabilitaban funcionalidades que usábamos y que habíamos comunicado a los ponentes. Tuvimos que improvisar. - La plataforma quedó totalmente inestable: ni los ponentes ni los asistentes podían entrar. Y hubo desconexiones continuas por errores de servidor. - La grabación, supuestamente automática, después de un mes todavía no la tenemos. - Las estadísticas no funcionan. Desapareció la opción de exportar el listado de inscritos. - Y a todo eso, el soporte (vía chat o email únicamente) -que solía tener una respuesta inmediata antes del cambio- pasó a tener un retraso de horas o días. Y su respuesta fue completamente inútil. Finalmente nos fuimos a Zoom. Y todo perfecto. Les pedimos que nos devolvieran el dinero (porque todos sus servicios fallaron), y nos dijeron que no.