WebHostingBuzzReviews of webhostingbuzz.com

I have been one of their customer since 2005. The service was very ok up to this year. The up-time became under the acceptable, the support becomes slow to react to situations. They migrated without any advice to a new version of php and mysql. After have been blocked in my activities many days, many times during the last 2 months, I decided to move to another hoster.

For years I had a small account on this service. Never really did much with it. Now that I am trying to use the account on a daily basis the short comings are more than apparent. Site can't remain on line and reachable which means the email can't be forwarded via MX records reliably. Support used to have chat but that hasn't worked in months. I think they all went on holidays since I got responses to my many emails about a month late and all at once. If I can ever get into my account I'll shut it down and host elsewhere. Run away, run away.

I have been trying to get assistance from customer support for a year now. I want to cancel my service but they will not cancel it or answer me. They keep billing me every year for a service I'm not using. I had signed up for automatic bill pay and they just keep taking my money but do not respond when I ask for assistance to stop payments and cancel my service. I'm absolutely furious. When I try to call the so-called 24 hour number, it always says "call failed." If I try to get on the 24 hour chat, the page says it's not working. If I submit a ticket, it never gets answered, then it disappears. Emails I send go unanswered. I left a bad rating several months ago and that got a reply quickly, but after I explained the problem, I was then ignored and no one helped me or got back to me. I don't know what else to do. I am contacting my bank about fraudulent charges.

Everything was fine till mid of 2016. But after that Emails blacklisted, DNS down very ofter 1 or 2 times in a week, 24/7 live support offiline for weeks, Technical support respond after10-12 hrs, No one answers the phone call!! Response will be always like "We are working on it and will be okay soon" or "De-list request sent, mail will be alright in 24/48 hrs" !!. What do they expect, we keep our offices closed for 24-48 hrs, and that too 3-4 times in a month??

Do everything possible to avoid this company, they are horrible.

We have used for more than 3years. At first, this is a good company. This year, our hosting has been stopped 4 times with different reason more than 2 weeks. The technicians lack of internet knowledge and no support from the company. They just always ask you to wait and you need to wait days to resume your service. If you dont want to waste your time and lose your data, you should not use this company. We change the service already and so good to us.

I've been a customer since the beginning with several shared accounts and a few semi-dedicated accounts. The pricing and support has been awesome for years. I read the other reviews and understand the frustration with the server migration but I've had a much better experience with basically no down-time and a couple mistakes from my end. I also have the benefit of comparing WHB to a couple different hosting companies my work has used over the past couple years. They're WAY more expensive and the support is basically non-existent. I plan on staying with WHB and have suggested to others to try them out.

I started with WHB over 10 years ago when they will still a small and they provided cheap and reliable hosting. Since mid 2016 things have gone very much down hill as I was migrated to their "new super fast server fleet" and put on Server104 which spent every other weekend having some form of fit which their "Senior Technicians were either dealing with or monitoring" but never quite fixing. After 6 weeks of this I asked to be put on a more reliable server, which in all credit to them they did with decent speed, however they failed to check that: 1. All the add-on domains had their DNS updated so we lost some time there 2. All the web sites worked (lost a day there and a few customers) whilst their "L2 technicians looked into the issue" for a good deal of time without much communication. I mean come on who migrates a bunch of websites and does not check they are working before thinking they are done? I spent years in IT and never did a thing without a roll back plan. So here we are, I am desperately unhappy but have paid up until 2017 where I will most defiantly be moving elsewhere.