WebeyestoreReviews of webeyestore.com

Enough waiting for delivery after 12 days. Putting in cxl request with credit card today. Not worth the headache !

Recently ordered some contact lenses for my mother. Received emails every step of the way confirming the order. Than I received an email that they needed to confirm my mother's prescription with her Dr. before they ship them out. (Since some state by law require the Dr.'s reponse before they can ship anything out.) Which I believe is best to get a confirmed prescription, then to order the wrong power and deal with returns/ exchanges. Luckly my Mom's Dr. responded right away and the contacts were shipped out right away. My Mom received a tracking number. (If you don't see it in your account, it dosen't hurt to call the customer service line they are really nice and email it right away to you.) Overall experince- Will order from Webeyestore def. :)

I was looking for the best price on Acuvue lenses - and found it at webeyestore.com! Not only that, but they also confirmed my prescription and shipped my lenses to me in 3 days! Way to go Web Eye Store - I got my stuff just in time for the holidays!!!

I ordered two boxes of contact lenses from webeyestore.com. The lenses I received were not what I ordered. Apparently the verification fax from my eye doctor did not match what I had ordered. Webeyestore.com made no attempt to contact either my eye doctor or myself to find out why there was a discrepancy. They simply substituted lenses of their choice and sent them to me. I had to pay out of my own pocket to return these lenses to webeyestore.com in exchange for what I was told would be store credit. Almost four weeks after I paid to return the lenses I received an email from webeyestore.com stating that I would be getting a refund on my credit card and not store credit. I now how to wait several billing cycles to see if I actually do get a refund. And of course they would not refund the $6.95 I had to pay for original S/H so I'm out that money as well. Webeyestore.com seems like an amateur operation. Very poor all-around.

Shopping at Web Eye Store was the WORST online experience that I have ever had and certainly do NOT recommend!. I was told that my order was on backorder, but would have never been notified if I had not thought to call to check up on my order as their online order tracker is utterly useless. When I asked why I had not been notified, the person that I spoke to said that they were about to send the automated emails, but I interrupted them from doing so with my call. Why would ONE call prevent them from doing their job? SERIOUSLY? Telling the customers that their product is on backorder without notifying them of it immediately as any responsible business would seems to be a trend of their anyway. This person treated me like an idiot and changed the story several times and when I called them out on it, they just made something new up. After much frustration about several other things that occurred, I asked to cancel my order. I was told that that went against policy and that it could not be done. That if I wanted to cancel, I should have done it online over the weekend because now it was too late. HOWEVER, when I tried to change my order to add a quantity within MINUTES of placing it, the site would not let me because it said that my order was in the last stages of processing. After arguing this point, the person said that they could TRY to cancel it if I gave them a valid email address and that they would seek information regarding this. Shouldn't they have ALREADY had this? It was ridiculous. Eventually I managed to get my order canceled, but it was not without a fight. They made so many stories up along the way thinking that I was stupid enough to believe everything that they said. PLEASE DO NOT WASTE YOUR TIME WITH THIS PLACE! Use a site that is far more reputable such as 1800contacts. They even price match, so you will still get the same low price!