WebeyestoreReviews of webeyestore.com

Avoid this company online! They advertise rebates on their contacts but the only way to get the rebate is to see a specific eye doc in Ny!

I never write reviews, good or bad but this company is awful. They do not answer the phone. You could hold with music for days. After finally getting them to change my order from 2 boxes to 4 via about 20 emails and paying for 4 they sent me only 2. I do not know why I keep dealing with them year after year for 3 of us in this family that wear contacts. This is it. Done, never again after I get this problem resolved. Buyer beware I have been enduring this service for 4+ years. Sometimes saving a little is just not worth the hastle and this I wil never endure this again.

Horrible service. Just as I said. They neither ship nor bother to tell you why. You can call them a dozen of times, no response, they are always busy with "other customers" I am about to chargeback them if they keep me dry another week. Bottom line, keep away of them."

I wish I had read the reviews before I started using them. You can't reach anyone by phone or chat. You can email them but it takes days for them to respond. They sent the wrong prescription and I still don't have resolution on the replacement lens. I had to order a box NDA because I was out and hoping they will retund the charge but I'm not holding my breath. Even then it still took days to get a NDA which was still shipped as an air saver. Good gravy! Stop clearly they are cheap for a reason. DO NOT use them. You might pay a little bit more somewhere else but hopefull you'll get better service.

I should have trusted all the negative reviews and NOT place an order but I gave them the benefit of doubt, what a mistake!! No customer service, no one returns calls or messages, they change your order without notifying you! This is an ophthalmology business and I almost wanted to start ordering contact lenses from them, luckily I didn't. will never do business with them anymore.

Web Eye Store sent me the wrong contacts and sent 4 boxes instead of two. They refused to pay for return shipping. The only way to communicate with them is via email. Their chat feature is never available. When I phoned I was on hold for up to 25 minutes with no answer. I returned the contacts and paid for shipping out of my pocket. They refunded part of what I paid due to shipping ( which was free) and return fees. They refuse to admit they made a mistake with my order.

Customer service is non existent. They will happily take your money and then provide no service at all when your order doesn't show up. If they ever do get back to your enquiries as to why your order hasn't arrive (for every 7 times you either email, call or web chat you get a response once) they will tell you its still in the mail. Seriously after 4 months they won't ever arrive. No refunds or care in the world.

This was the worst internet shopping experience I've had in 20 years. I finally received my order over 30 days past when they said I would receive it. I sent many emails to their shipping and customer service only to be answered by generic emails. I called their customer service hotline, got voice mail every time and never received a call back. They promised twice that the product would be shipped that week and I would receive a tracking number and I never got a tracking number nor was the product shipped. When they finally provided a tracking number, they must not have paid for tracking because inquiries on the USPS web site provided no information on the status of the shipment. An email and call to their customer service department to confirm shipment went unanswered. Never once was there an apology or explanation as to why there was a delay. The only reason I'm not sending the package back is because I think it would be another long nightmare trying to get my money back from them and I'm tired of them, so in that respect they "win". Needless to say, I won't ever be doing business with them again.