WebEyeCare Reviews | Read Customer Reviews of webeyecare.com

WebEyeCareReviews of webeyecare.com

4.21,039 reviews
Vision & Hearing
10 Canal Street Suite 205, Bristol, Pennsylvania

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WebEyeCare

About WebEyeCare

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!

WebEyeCare (webeyecare.com) has 1,039 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: webeyecare.com
Website: webeyecare.com
Category: Vision & Hearing
Location: Bristol, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WebEyeCare reviews

1,039 approved reviews, newest moderated first

G R.
Jan 7, 2020
Very cheap prices
Very cheap prices . Nice customer service .
Response from WebEyeCareJan 7, 2020
Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.
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JOHN R.
Jan 5, 2020
Ok in a bind
Actual shipping, was a day later, and their handling fee is a bit steep. But I was in a bind as I had run out and my original vendor had my lenses on back order with a month before delivery. A bird in hand--.
Response from WebEyeCareJan 7, 2020
Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.
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Caroline G.
Jan 2, 2020
Paid for next day shipping but took 4…
Paid for next day shipping but took 4 days...no thanks. In response to your reply: the order staled that it was being processed but did not indicate you were closed or I would have ordered from a different provider. No one contacted me regarding an issue with the prescription and so it was not processed until I realized it was not coming. I have had issues with RX in past but companies contact you. It's poor customer service, period.
Response from WebEyeCareJan 7, 2020
Thank you for contacting WebEyeCare. Our system shows your order was placed with Next Business Day Air on December 29th when our office was closed. You are advised in our terms and conditions https://www.webeyecare.com/terms.asp. "Orders placed after business hours will be processed the following business day. Business hours are defined as Monday thru Friday, 9 AM - 8PM eastern time. " As contact lenses are a medical device the order cannot be shipped until verified with a valid prescription or with the prescribing doctor's office. As you did not provide proof of your contact lens prescription with the purchase it had to be verified with your doctor's office. The verification process generally takes 1-2 business days. However as your order was placed just before the New Years Holiday the verification process did take longer. Once it was verified it was shipped with your selected method of Next Business Day Air. Thank you!
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customer
Dec 29, 2019
Easy to order
Easy to order, fast shipping and way cheaper than ordering from my optometrist. I love that they send me reminders when I may be running low and discount codes as well.
Response from WebEyeCareDec 30, 2019
Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.
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Carol
Dec 26, 2019
Orders are filled quickly and prices…
Orders are filled quickly and prices are the best I have found so far.
Response from WebEyeCareDec 26, 2019
Thank you for contacting WebEyeCare. We greatly appreciate your feedback.
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Marx M.
Dec 23, 2019
Don't buy in this site
Don't buy in this site. I've finalized my order on 11/27 (shared updated prescription). I was charged for the order (~$393). but It's 12/23 and I haven't got the contacts yet. They don't answer the phone... on email they say it's back ordered till at least 1/10 but I'm stuck with no contacts and without the money. This isn't the first time, but wondering if this time the money is gone? - 8 weeks from payment till delivery? Doesn't make sense Order #2006848
Response from WebEyeCareDec 24, 2019
Thank you for contacting WebEyeCare. We apologize for the delay but your brand and prescription are not common and are experiencing delays receiving from the manufacturer. You are advised in our terms and conditions that you will be charged for your order at the time you place the order. If you wish to purchase them elsewhere we can certainly cancel and refund the purchase for you. Thank you!
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anita O.
Dec 23, 2019
return charges
I was sent the wrong contacts for my order. in returning them I was charged a re-stocking fee. out a of $129.00 purchase, I only got back $55.00. I will NEVER do business with this company again. BEWARE!
Response from WebEyeCareDec 23, 2019
Thank you for reviewing your purchase with WebEyeCare. We apologize for the confusion here is a break down for you. You returned two boxes from an October order for which you only paid $81.50. You also returned 1 box from your June order which you paid $21.11 for that box. We are unclear where the value of $129 is coming from when the combine valid of product returned is only $103.61. Your order was verified as correct via fax with your doctor's office prior to shipping. If you order was wrong it was at the fault of your doctor's office not WebEyeCare and thus the return was subject to the restocking fees outlined in our terms and conditions. Yes, you were refunded $55.16 of your $81.50 October order because again it was subject to restocking fees. Your June order was not eligible for a refund as it was more than 60 days old. You are also advised of that limitation in our terms and conditions and the RMA email. Please let us know if you have any additional questions. Thank you!
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David H.
Dec 20, 2019
it took a few times to get right
it took a few times to get right. So the shipping back-and-forth ended up costing me $15 This is true on the first attempt but not the second I specifically told you what I needed on your form and you sent back the same exact contacts Without reaching out to verify
Response from WebEyeCareDec 23, 2019
Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback. We apologize that your doctor's office was unable to provide accurate information resulting in a second exchange. As explained to you when you contacted us for the second exchange, you requested your glasses prescription for your contact lenses which is not possible. We did reach out to your doctor's office who provided the same prescription again via fax and we are happy to supply a copy of it to you. Please let us know if you have any additional questions. Thank you!
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