WebEyeCareReviews of webeyecare.com

Fair price, fast and accurate ordering process

I ordered contact lenses. Send me wrong brand name wrong AXIS and DIA of both eyes!. And they weren't responsible for return shipping. Customer services were so bad. Do not buy with them. I go with another company, opticontacts, no wrong contact lenses anymore.

Coupon code did not work I received from text message for $20 off. Price per box was about $70. I found a shopping link for about $45 per box. Obviously a great deal however when I added them to my cart there was a processing fee for over $50. The higher priced boxes did not have this fee for the very same contacts. Very deceptive business practices and I did not order from them. Don’t waste your time like I did, order elsewhere.

Easy to order great prices fast delivery

Easy to reorder & got order promptly

Easy to order and shipping was fast.

Placed an order for glasses in December. Nothing until now (Jan). No emails/texts after initial order confirmation.( EDIT: email sent on 12/16 requesting additional info. Was buried under other clients' emails.) I called the helpline and was told I needed a PD. I asked what that was and she said to google it. CSR then rambled on about discount packages for crap I didn't even ask about. Cancelled order. Avoid these halfwits. (EDIT: contacted by webeyecare regarding this. Apparently CSR was trying to "explain" what a PD was and I was too dense to understand....doubtful. If this were the case I'd never would have bothered to write this review). Order #2014254. Btw. Refund has NOT yet posted to my account. Order cancelled 1/9. It's been more than the stated "...3 business days for it to post to your account." (EDIT: refund posted yesterday. Beyond the stated time allotment).

I always shop around before placing an order, and I've been back to WebEyeCare three times now. Over the years, I've ordered from many different online retailers, and they are one of the good ones. HOWEVER, when you click the link in the email reminding you that it's time to reorder (which is nice to get, by the way), be sure you compare your "reorder" price to the current website price. Twice I've found that the current price was cheaper than what I paid the last time, so if I just clicked "reorder" and checked out, I'd have missed the price difference. Be sure to type the name of your contacts in the search bar on the website and compare prices before just reordering. Two of my three orders were perfect - no issues at all, shipping is a little slow (especially compared to sites like Contact Lens King), but it does say 5-10 days so at least they are honest about it. One of my three orders was missing two boxes of contacts and we had a difficult time getting everything sorted out; it wasn't until our third attempt at contacting Customer Service that we finally spoke to someone who took immediate action and confirmed that the shipping department was sending them via Next Day Air. All in all, though, I will continue shopping around when it's time to reorder, and I'll probably end up ordering from WebEyeCare again in the future. I just know that when I order here, I need to factor in a longer wait for delivery.