Wayside GardensWayside Gardens is America's finest source of high quality and rare perennial plants, bulbs, trees, shrubs, roses, and vines.
Wayside Gardens (waysidegardens.com) has 760 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Claim this listingHome & Garden Services · Spartanburg, South Carolina
Excellent
Home & Garden Services · Beaufort, South Carolina
Excellent
Home & Garden Services · Fairforest, South Carolina
Great
Home & Garden Services · Bloomington, Indiana
Excellent
760 approved reviews, newest moderated first
John
Received healthy plants and now are in full bloom.
Response from Wayside GardensAug 17, 2018
Dear John, We are incredibly grateful that you took the time out to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. We are currently taking Fall orders. Be sure to take advantage of our beautiful fall items as well!
customer
i sent an email THE DAY i received the DEAD PLANTS from the UPS driver...107 heat index outside...can't imagine what it was in his truck...i have HEARD NOTHING...i'm very disappointed and out money and plants...reminds me of a jacket somebody wore--I REALLY DON'T CARE...well--I DO
Response from Wayside GardensJun 29, 2018
Dear customer Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you!
Hildy
I was amazed at how fresh the plants looked when I opened the box. Plants were healthy and showed no damage during shipment. I am always confident that when I order from Wayside I will be a satisfied customer.
customer
The Tabasco Dahlia plants arrived in beautiful condition with flower buds. They have bloomed consistently after planting.
Larry J. S.
YOU HAVE THE MOST POORLY TRAINED CUSTOMER SERVICE IN ANY BUSINESS, YOUR METHOD OF SHIPPING PLANTS NEEDS TO BE ADDRESSED YESTERDAY. AN EXTREMELY FRUSTRATING EXPERIENCE. ANY CHANCE I GET TO SPEAK ABOUT MY EXPERIENCE WITH MY LAST ORDER I WILL GLADLY EXPRESS EVERY DETAIL OF HOW POORLY MY EXPERIENCE AS BEEN.
Response from Wayside GardensJun 29, 2018
Dear Larry We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.
anonymous
We have an excellent bricks-and-mortar nursery store close by, which we use for annual purchases, supplies, etc. Have been using Wayside Gardens for more unusual shrubs and perennials. The shipments always arrive in excellent condition, and on the rare occasion that something fails to grow the first year, they make good for a store credit.
A.G.
Wayside Gardens USED to be my favorite online plant supplier and I ordered from them for years. They were always very quick to rectify problems and the plants were usually in good condition and grew well. Things have changed. This year I ordered several large orders and numerous plants were dead or terribly damaged. When I tried to get them replaced, it took several phone calls and several emails before I got a FEW of the damaged items replaced. I have given up on getting anything else replaced and the last shipment had two dead plants that I am not even going to bother trying to replace because it is too frustrating. I have no idea what happened to this company (unless it is because they are now associated with Park Seed?), but they went from excellent to a 3 star for the quality of the (living) plants and ZERO stars for customer service. I will not be ordering from them again.
Response from Wayside GardensJun 30, 2018
Dear A.G. We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.
Wichita C.
Very pleased with the quality of plants, as well as the quality of shipping/ packaging. Nice way to shop from home with an excellent variety of healthy plants. Highly recommend!