wayofwade.comWay of Wade is the unique signature sports brand cooperated by Li Ning and Dwyane Wade. We design basketball shoes, clothing and accessories for worldwide sports fans.
wayofwade.com (wayofwade.com) has 654 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Clothing & Underwear · Surprise, Arizona
Excellent
Clothing & Underwear · Phoenix, Arizona
Excellent
Clothing & Underwear · CAREFREE, Arizona
Excellent
Clothing & Underwear · Arizona
Excellent
654 approved reviews, newest moderated first
Damian
She was quick and solved my issue. I misunderstood the rewards system and how coupons didn’t stack, and I got back my points no problem 👍
Response from wayofwade.comJun 28, 2024
Thank you for your comment. We appreciate you recognizing our services. Your kind words and support mean a lot to us. We are pleased about the future and look forward to bringing you more exciting and loved products.
Salvador G.
Me atendieron en tiempo y forma, dando una buena solución y siendo amables
Response from wayofwade.comJun 28, 2024
Your satisfaction is our top priority, and we are delighted to hear about your positive experience. We can’t wait to share your review with our team. They’ll be thrilled!
michael H.
Tried to order a pair of shoes for my grandsons upcoming ball tournament. Never recieved an order confirmation, instead a red warning that transaction could not be completed, tried credit card, then bank card...same result. Next day my accts showed charges. Tried to call, text, email.. No response. Now going to report as fraudulent transactions and have to get new cards!
Response from wayofwade.comJun 28, 2024
Thank you for your comment. Your feedback is essential. We deeply apologize for your unpleasant shopping experience. Please understand that due to the time zone difference, our customer service team may not always respond promptly. In fact, we did respond to your query the same day via email. It may be in your spam folder. A system error that prevented you from successfully placing your order, leading to your funds being pending with the bank. We suggest you try an alternative payment method for future purchases. Should you have any further questions or concerns, please feel free to reach out to us.
Kristin H.
Super shady company. They appear as though they are a US company - but items ship from China. When they arrived and were too big, I attempted return. No one responded until I reported them to my credit card company. Then they sent me messages asking me to pay to return the shoes and to please ask my credit card to stop the charge back. So the only way to communicate with them is to email their support - which no one responds to... I've called the phone number on the site, it rings and rings. Eventually I received a message that the voicemail was full. No mention of it being an actual company. I think the entire thing is a sham...
Response from wayofwade.comJun 28, 2024
Thank you for your comment. Please be informed that our online website is the sole authorized overseas official authentic store by Wade. We have warehouses in both China and the United States, and after you place an order, the warehouse for shipment will be randomly selected. Kindly understand that due to the time zone difference, our customer service team may not always respond promptly. We hope for your understanding in this matter. Furthermore, upon receiving your return request, we promptly replied with our return policy and offered to create a return label for you. However, we did not receive a response from your end. We recommend checking your spam or junk folder for our messages. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is important to us, and we aim to resolve any issues you may have.
J F C.
Was skeptical with the low review score on here but had a great experience. The delivery cost was FREE from China to the UK which is amazing. Took 10 days delivery total time including weekends to the UK but considering they're shipped from China I think is very good! You can track your order the whole way which was cool it was shipped from China to Belgium first and the tracking did stall there for 3 days when I contacted customer service they got back with a swift reassuring reply. After those few days order landed in UK and didn't take long to arrive. Will definitely shop here again!
Response from wayofwade.comJun 28, 2024
Thank you for your comment. We truly appreciate your recognition of our efforts. You are one of the best customers we have had the pleasure of serving! And your patience and cooperation are highly valued. It's our goal to provide customers with exceptional customer experiences. Thank you for your ongoing trust and patronage!
Sam R.
Exceptionally poor customer service. Ultimately the only way to have a positive interaction is to purchase a shoe and have no issues. If there's anything wrong with the shoe, even if you follow the returns process, ultimately they won't help you. Hope for a perfect fit, or, expect to be let down...
Response from wayofwade.comJun 28, 2024
We sincerely apologize that we did not provide you with a perfect shopping experience. As per our refund policy, all returned shoes must be unworn, with tags intact, and in their original packaging. After a thorough inspection by our professionals, it was determined that your shoes did not meet our return criteria. We regret that we are unable to facilitate a return for you in this instance. Your understanding is highly appreciated. If you have any further questions, please feel free to contact us.
Doug C.
This is probably the WORST company I have had to deal with. They were quick to answer with snotty answers on Facebook, but when it comes to real shipping concerns absolutely nothing. Bought them for Christmas as they said expedited shipping for Christmas and nothing has happened. I really think this is a scam. No email updates no responses to customer service NO NOTHING! I can't even cancel my order. If this is a true Dwayne Wade company he should be ashamed. Christmas ruined. I wouldn't buy anything from this website. RUN!!
Response from wayofwade.comJun 28, 2024
Thank you for your comments. It seems there are some misunderstandings between us. After the order was placed, our system will automatically send two confirmation emails with the shipping and the order details. And our staff will reply to the email during business time. Maybe you can find our emails in your spam. To get a prompt response, you can also find our hotline service.
Haly S.
Run as fast as you can very poor customer service. Ordered shoes were sure they were going to be here within 7 days it's more than a month now still have not received my shoes. Nobody answers the phone nobody responds to the email except for generated automatic responses. Very poorly run is a disgrace to Dwayne Wade if that's his company and his name is attached to this run the other way they are not a legit company
Response from wayofwade.comJun 28, 2024
Thank you for your feedback. We’re sorry to hear about the difficulties you encountered with your order. We apologize for any inconvenience caused and appreciate your feedback. Normally we reply to emails within 24 working hours. Our response may be in your spam folder. We will improve our shipping service. Please email us if any assistance is required. We are very willing to help.