wayofwade.comReviews of wayofwade.com

Nach 4 Monaten und bestimmungsgemäßer normaler Nutzung lösen sich schon Teile der Sohle ab. Rückgabe/ Garantie nur 60 Tage möglich. Miese Qualität. Schlechter Service. Vorsicht wayofwade.com ist China Shop ohne europäische Standard-Garantie.

Absolutely shocking customer service. The shoe size runs small, requested a return and expected to pay the return shipping cost. £30 for round shipping because their shoe size runs small.

Después de haber puesto una reseña negativa en esta página escribí otro correo a Way of Wade (como me pidió la página oficial respondiendo a mi comentario). En la primera vez les comenté que tras 4 horas de uso se había comenzado a desintegrar la suela y que ahora tras 6 horas de uso seguía degradándose. La solución que me dan es doblar la cantidad con la que me podían indemnizar (20€) o darme un cupón de 30€ en la compra de las siguientes zapatillas. Con el precio que tienen las zapatillas (808 5 ultra v2) es algo irrisorio, además de que no me generan nada de confianza la atención al cliente después de esta experiencia. Realmente para qué quiero 30€ de descuento en comprar otras zapatillas que podrían volver a dar problemas si no van a darme soluciones...

Zapatos de baja calidad después de sólo 2 semanas de uso, la suela empieza a despegarse. Les escribo y su solución es que las lleve a un zapatero y que me devuelven 25€. Lamentable! Hoy me ofrecen 50€! no entienden que un zapato que no dura ni dos semanas no puede valer ni 5€ y en este caso me han cobrado 145€ aprox, en ningún caso es justificable ni aceptable. Aunque que contesten si es de agradecer.

Very disappointed with how this has been handled. After I posted my review, I was asked to contact them again, giving me the impression that my case would be reconsidered. However, they simply offered me the exact same options that I had already declined. There has been no change, no new resolution, and no meaningful attempt to address my concerns. I have been trying to resolve this issue since September, after the shoes developed significant damage after very limited use. The upper started ripping and the material began fraying after only being worn three times, for around three hours in total. Asking me to contact them again only to repeat the same offer is extremely disappointing. I expected much better customer service and a fair resolution.

UPDATE – October 13 2026: Following this review, Way of Wade responded publicly stating that my point about “warranty periods versus reasonable product lifespan is a fair one” and asked me to contact customer service with my order number so they could review the case again. I did exactly that, believing the company was genuinely reopening the matter based on the durability concerns and the additional information about how the shoes were used. Their response was to again decline any replacement or refund because the shoes were outside the 60-day warranty period. The only additional resolution offered was a $10 coupon toward a future purchase. I declined the coupon. Unfortunately, this leaves my original concern unresolved. September 29 2026 We purchased a pair of Way of Wade performance basketball shoes directly from the company. Based on our experience, I am disappointed with the durability and longevity of the shoes. Within six months after delivery, one shoe suffered a major structural failure in the middle of a basketball game. The upper ripped open and separated extensively from the lower structure, leaving a substantial amount of the foam-like internal construction exposed. This was not simply cosmetic wear, the shoe was no longer usable. What makes the durability particularly disappointing is that these were not my son's only or primary basketball shoes. He rotated them with two other pairs, so they were used for only a portion of his basketball activity during those six months. Based on that level of use, I would have expected a performance basketball shoe to last considerably longer. I contacted Way of Wade, provided photographs of the damage and our original order information, and requested a replacement. In their initial response, they apologized and stated: “We have reported this issue to our factory to improve this situation in future production.” Despite this, they declined to replace the shoes because their warranty is limited to 60 days. Given the extent of the failure and the fact that it occurred during a game, I asked them to escalate the matter as a product quality, durability and safety concern. Following another review, they again declined to provide either a replacement or refund. In their final response, Way of Wade said basketball shoe lifespan can vary depending on factors such as frequency of use, playing style, court surface and intensity of activity. However, they never asked me about any of those factors before reaching their decision. Had they asked about frequency of use, they would have learned that this pair was part of a three-pair rotation, used only in indoor courts and was not his primary basketball shoe. I understand that companies have warranty periods, but a warranty period and the reasonable lifespan of a product are not the same thing. Based on our experience, I do not consider approximately six months with the shoes being rotated with two other pairs to be satisfactory durability for a performance basketball shoe, particularly when the end result was such a significant structural failure. I contacted Way of Wade directly, provided evidence of the failure and gave them the opportunity to reconsider through an escalation before posting this review. For us, the biggest issue is durability. These shoes simply did not last as long as reasonably expected them to. Prospective buyers should also be aware of this when considering the expected longevity of the shoes.

We have had a flurry of terrible experiences from Way of Wade. First, they shipped the wrong size shoe, we asked for a W-10 or M-9, that was in my cart. I was shipped a W-8.5 / M-7.5. The took back the shoe, but charged me the $15 shipping. After much back and forth, the offer they suggested was that they would give me my $15 back if I wrote a positive review for them on Trust pilot. I mean...honestly. I filed a disput with PayPal and received my money back. Just before this back-and-forth, we reordered the right sized shoe and this time their checkout erased the coupon from the payment. They subsequently said the coupon was eligible and remains eligible in my account, but refused to honour it. That dispute is going on right now. My 2c...the shoes are great, customer experience is terrible. Not worth the headache in my opinion, there's nothing fantastic about this brand or shoe that you couldn't replicate from a more reputable organization or your local sports shop. DO NOT SPEND YOUR MONEY HERE. UPDATE:Just responding to Way of Wade's response to this review. I have obviously reached out to support. They clearly use AI to respond to these reviews and their customers. They offer ZERO support and their replies are repeated over and over again. Absolutely useless if you run into issues with them. Just expect you'll need to file a dispute with your credit card company. I would recommend paying with PayPal to simplify the dispute process.

Warnung! Retoure Option ist bei diesem Laden eine Unmöglichkeit. Erstens müsst Ihr selbst für die Kosten der Rücksendung aufkommen. Zweitens, wird das Paket von wayofwade nicht angenommen und an Sie zurückgeschickt. Dabei landet das Paket allerdings bei einer total fremden Person. Keine Chance auf Rückerstattung. wayofwade verweist auf DPD, DPD auf shippo. Keiner übernimmt die Verantwortung. Nun ist mein Paket verloren gegangen und ich habe sogar noch dafür bezahlt. 300€ einfach so weg.