wayofwade.comReviews of wayofwade.com

I love Way of Wade. Their shoes are incredible. Way of Wade makes fantastic basketball shoes.

The customer service has been amazing. I’ve been trying to process a return and they were very helpful along the way. They answered all of my questions and showed me a great deal of care. I’m extremely happy with Way of Wade and will definitely be buying from them again!

Unfortunately, I had a bad experience with a Wade 808 5 Ultra V2 that I bought for my 14-year-old son. After about two months of use, the outsole started coming apart unexpectedly, even though the shoes were only used indoors for basketball, about 8 hours per week on average. I contacted Way of Wade customer service, but they informed me that the 60-day warranty period had already passed. I explained that this appeared to be a clear product quality issue, not simply a return request, but unfortunately they were not able to offer any solution. I expected better durability and customer support for a performance basketball shoe at this price point. I do have a picture of the shoe sole but it does not seem to be possible to include here. I was also not able to add a review in their website.

Never buy from this company. Read the return policy carefully. They decide if they will give you your money back only after they get their shoes. It is their sole discretion. And they charge you for all returns. Unless you absolutely know the size and feel of the shoe before you buy, dont buy from them.

Customer service is responsive and polite! What more could you ask for when dealing with a company. Shoes are well made and comfortable.

Service was prompt, I ordered the wrong size and a return was processed quickly.

Way of Wade sent a defective pair of basketball shoes. The shoes had poor grip. Worn once. Poor customer service, offered $25 refund. My son was slipping all over the court. I asked for a replacement pair, customer service said no and to go buy a spray to make the traction better. NOT helpful! I tried leaving a negative review on Way of Wade site, the company wouldn't allow it. I contacted Way of Wade again, per their request. The representative reiterated that there was nothing further that the company was going to do to rectify the situation. I have bought many basketball shoes over the years, for my children. This is the worst customer service I have had.

Easy ordering and good sale price. Also responsive customer service