waudog.comReviews of waudog.com

I ordered 3 items on Nov 14, 2021. They let me know these would take a little longer to come. They charged my Mastercard. I contacted them on Nov 27 and said just send one of the 3 if they have it. Again I sent a message on Dec 4th asking them to cancel the order or just send the one thing. They have not responded to either message. My Mastercard does not reveal a phone number for them, but my agent did. On my mastercard they come up as Collarglobal and their # is 888-374-9497. The person answering speaks a foreign language and I got nowhere.

Very pretty dog leashes. They are really nice to the touch and well made. Would recommend but took a long time. Was worth the wait.

Have not received my product yet & have not been update on the progress of my shipment pretty disappointed!!!!

We love the coat. When it came, it was a little snug. So I contacted Waudog and they instructed me to send it back with a shipping label that was sent. We received another coat and it fits perfectly. Our dog walks with a little pep. He knows he looks good. We wish the zipper was on the top, though if you do not unzip entirely, you can slip it on easily. Also it would be nice to sew in a spot to bring up his ring to attach his leash. We put his harness over his coat presently.

I tried to purchase a product earlier this month from Waudog. They charged me, but never sent the product. It is stuck in "label created" status for two weeks and customer service agents will not address this. I will start a fraud complaint tomorrow and encourage you to avoid this company. There are reams of complaints, it seems, and this company regularly neglects to send purchases.

I tried to return a jacket to Waudog. I liked it, but it didn’t fit my dog. Waudog wouldn’t send me a return label and blocked my emails requesting one. While I like their products, I would never buy from them again EVER. I was never impolite in my communications with them. Also, if you try to call their Customer Service number, no one picks up.

They have not sent me my order or even a tracking number. They told me my order must have been lost in the mail. After the last comment they will not reply to anymore. It's been 2 months. I'm pretty sure I'm just out the money because they are not taking care of anything. I would not recommend them for anything.

This jacket seems well made but is paper thin and will not keep our dog warm in any way. This was the most expensive jacket we’ve ever bought for her and unfortunately the most useless in terms of warmth. It’s a pretty colour but that’s really it. My first order was also lost so it took 2 months to receive it and now it’s too cold for her to even wear this one. Customer service was great however and did their best to send out a replacement ASAP.