waudog.comReviews of waudog.com

The one piece of "clothing" my dog doesn't mind putting on!

Sent The Wrong Collar

This was a great company to order from as customer service was prompt and efficient. First time buyer and bought the wrong size vest for my dog- they immediately offered an exchange and it arrived to me probably before they got the return vest. Also learned that this company has a Ukrainian base- it really makes me want to support them at this terrible time.

Excellent product quality. Very fast delivery.

I got the collar but it was a small when i ordered a medium. I sent it back and waiting for it to be sent to me

The original color we selected was not available, the staff promptly notified us of our options and modified the order timely. The order arrived within a few days. The size is true to the measurement guide provided. When we remove the coat from our dog, she is nice and warm under the jacket. We are very happy with the purchase.

I want to rave about my wonderful experience ordering a down jacket for my dog. I thought I had measured her correctly but I hadn’t. And due to travels I was past the deadline in making an exchange but the customer support person i wrote to, who replied quickly to every email, not only let me but suggested a more likely size for my dog. She then expedited the exchange to arrive in just a couple of days. (It fits perfectly!!). All of our communications were not only helpful but there were kind human exchanges along the way. Lovely people. And I adore the coat. Perfect. A+

I was extremely pleased with the quality of your doggie jacket. Lightweight, well stitched, beautiful. Unfortunately, it was too small. Fortunately, I reached out to customer service. They were prompt and very cordial working with me and assured me they would make an exchange. This was after their requesting measurements to ensure proper fit. I was extremely impressed with their correspondence and fixing my issue.