Watch Repairs USAReviews of watchrepairsusa.com

Classic bait and switch- free shipping means being over charged for return shipping and estimate way more than advertised.

Should have read the reviews. Sent in 2 watches A $200 Chase-Durer and a $30 Chinese knock-off (Jaragar). Both estimates came back at $700 each! What a rip-off.

CHARGED ME WAY MORE THAN QUOTED (i got over that), but got the watch back and it didnt work. had to send it back and wait months. wore it 4 times and it doesnt work again. They told me I am out of warranty even though I didnt have the watch for months and they clearly didnt know what they were doing. They just refuse to do anything about it. disgusting to treat people like this. DO NOT TRUST THESE UNETHICAL PEOPLE! Sandra G. was ZERO help at all also. she should not be in customer service! was told owner would call and he never did. would have been easy for them to make some effort to make things right as they clearly didnt know what they were doing with my Panerai Regatta watch. They offered nothing and did nothing. nothing buy a cash grab

Extremely disappointing experience. I sent in a brand-name watch with an ETA 7750 movement for servicing, expecting a cost of around $300 based on previous estimates from a real watchmaker. After 45 days with little communication, I received a quote for $1200, four times the expected amount for a complete overhaul. The company was slow to respond, and their handling of the watch left me concerned about its condition. Communication was poor throughout the process, and I worried I might not even get my watch back. I would strongly caution others before using this service. Based on my experience, the company does not demonstrate the professionalism or expertise to handle anything other than a 4$ toy watch.

Horrible service!!!!!!! I wish I have read these reviews and not going thru the same awful experience as everybody else. No communication, held my watch for over 5 months and I still don't have it, left hand doesn't know what right hand is doing, charges for service not done. DO NOT USE THEIR SVC!!!

The time in turn a round was great! The task performed was better than expected!!! Would recommend this company to anyone where a local repair shop could not do service.

This company has my watch to replace a crown for over 4 months. When contacted the customer service dept informs that she will get update from tech. No response occurs. This place is a scam

Lost my watch and refuse to reimburse for the watch or refund cost of repairs. I am writing to formally demand compensation for a watch that was lost during shipping after repairs were completed by your company. The watch was repaired by your business and shipped back to me on or about June 6, 2025. Despite the shipment, the watch was never delivered to me, and more than 90 days have passed since the loss occurred. As per applicable consumer protection and shipping laws, Watch Repairs USA remains legally responsible for the watch until it is effectively delivered to me. The failure to deliver the watch constitutes a breach of your obligation to ensure proper return of my property. The watch, valued at $1,000, was lost due to your company’s failure to ensure its safe delivery. Additionally, I paid $700 for the repair services, which are now rendered moot due to the non-delivery of the watch. I am therefore demanding the following: 1. Replacement Cost: $1,000 to cover the full value of the lost watch. 2. Refund of Repair Costs: $700 for the repair services, as the watch was not returned to me. Please remit payment in the amount of $1,700 within 14 days of receipt of this letter, by September 23, 2025. Payment should be made via [preferred payment method, e.g., certified check or bank transfer] to the address listed above or through an agreed-upon method. If I do not receive a response or the requested compensation by the aforementioned deadline, I intend to turn this matter over to my attorney, and Watch Repairs USA will be liable for any additional expenses related to the legal action, including but not limited to attorney fees and court costs. I will also pursue further action, which may include filing a claim in small claims court or reporting this matter to the appropriate consumer protection agencies.