Watch Repairs USAReviews of watchrepairsusa.com

I am kicking myself for not looking at these reviews before paying these thieves to rebuild my watch. Four months after paying over $400 I have no watch, no updates, and no answers from customer service. A complete ripoff. Stay away from these criminals. An update. After multiple attempts to either get my watch back repaired or get my my money back, I warned them that I was going to file a fraud claim. Still no response, so I filed a complaint with PayPal, which was how I paid. After more time and still no response, PayPal reversed the charge and issued a refund. Two weeks later, I got a “revised estimate”, saying my watch was ready after almost 5 months. What crooks.

I read other reviews prior to sending my 2 watches for a new battery (both vintage Jaz brand from the 80’s with hard to find tools just to open the back). I expected to wait but if they did qualify work, I was willing to wait. I still haven’t received them back…it has been over 6 MONTHS. The “free shipping” is only to send them your watch, if you want the watch back, you pay more shipping, I read that, that’s fine but it’s deceptive. I also was charged about 3 months after sending them my watches an additional fee for “repairs’. I would never use this company again. The only thing positive I would say is that they do respond to my emails. I was going to wait until I got my watches back to write a review but…I have no idea when that will be. Poor service.

Was told 10 - 14 weeks. Now 20+ weeks with no end in sight. Have requested the watch be returned fixed, not fixed, together or in parts, return the watch. No response.

Sent in my Tissot sport watch to have the case back gasket and the case back installed and checked for water resistance. Received an email about the movement being dead. Told me that for $375 they would replace it. I asked them to return the watch as is. I paid for the return postage. A day later they emailed me an offer of $75 off. which I rejected. About a week later my watch was returned as I sent it except it was not working. So I decided to replace the battery. lo and behold the watch sprung to life. I decided to give Watch Repair USA the benefit of the doubt and waited a couple weeks. As I write this review I am looking at a perfectly working watch. Very disappointed in Watch Repair USA and will not do business with them or recommend them.

Watch Repairs USA is a scam. They are thieves who steal parts of expensive watches. I sent them my Dior watch for repair a few years ago. This was a wedding gift! The case back had an issue & needed repair. My original documentation clearly states that the case back would pop open. They got back to me saying that the case back needed to be “replaced”. I agreed expecting the original Dior case back to be returned,. When the watch came back it had a cheap silver case back and I never got the original Dior case back sent to me. They stole it. Additionally, the repair they did was of such poor quality that now no-one is able to open the watch to replace the battery. When I put an honest review of their bad service, they invited me to send my watch back. So, a few weeks ago, I sent my Dior watch with the explicit instructions that they simply fix their own mistake & re-install the case back properly so I can get the battery replaced in my own. They have been awful in terms of customer service. Per my last communication, they expect me to pay for this work and are not sending my watch back. I want my Dior watch back before they steal more parts from it. And I expect the case back which they installed to be in proper form so I can get the battery replaced wherever I want. They do such shoddy work and are completely untrustworthy. This should serve as a warning to anyone considering using Watch Repairs USA. They also owe me my original Dior case back. i paid $500 last time for a horrible job where my Dior case back was also stolen by them.

Unfortunately, all of the single star votes are too high for these grifters. I sent in a Seiko watch that is difficult to service being a diver's watch, but was reassured by Sandra Grady that they did indeed work on all Seiko watches, and that a normal battery change and cleaning would bring the watch up to manufactures specifications. The price seemed high, over $400, but I thought it would be within range if the watch received first class attention. What huge mistake on my part. After over four months (as of this date) not only has the watch not been fixed, they could not confirm that the watch was in their possession. It makes one think that they send all their work out....destination unknown. I was able to contest the payment, but no watch, and no idea if I will ever see it again. Filled out form with Illinois Consumer Affairs, and will do the same with BBB. Thinking about filing a police report. In short, stay away from these idiots, and let us hope that their business suffers a total collapse before more "customers" face a similar fate. All facts stated above can be confirmed by email. This business is pure $hit. Truly.

I'm going to report contrary to the going story here. Sent a 1939 Lord Elgin that was in rough shape in for repair. I sent it in before reading reviews, and I was more than a little nervous once I started reading up on Watch Repairs USA. After the estimated 6 months, the watch was returned working, good amplitude, low beat error (0.3ms), and timekeeping is better than what I thought they'd manage. The vintage NOS watch strap that went with it came back just fine. I sent them a donor movement for parts, and that was returned as well. Cost was $300ish which is fairly cheap. For reference, a local (albeit exemplary) watchmaker is working on a Movado for me at the rate of $600 for 8 months of wait. I don't want to disparage any else's experience with Watch Repairs USA, but I have to wonder if people would have a better experience if they realized that watch repair is a slow process (esp if trying to find parts) with long backlogs, and never has a certain outcome. You're paying for someone to try and repair your watch, for which there may not be a fix even after a lot of work. Local watchmakers damaged this movement, but these folks got it working, and did it for the original asking price, and in the rough length of time they estimated. We'll see how it holds up (it is 87 years old), but as of now, I'd use their services again.

I sent my Jean Richard watch in for a repair estimate. After a week, I heard back that they did not have the parts, then proceeded to ask for $32 to have my watch sent back to me. I looked on their website for the fine print that says I will be charged a return fee in the case that they do not provide service. Only thing I could find is a policy that states if the customer declines a repair estimate, the customer must pay a return fee. In my case, they took possession of my watch, said they could not do anything with it, then told me I must pay to get my watch back. That is extortion.