Watch Repairs USAReviews of watchrepairsusa.com

Horrible Experience – Do Not Trust Watch Repair USA If I could give zero stars, I would. My husband sent his Marathon watch to Watch Repair USA in August 2024, along with full payment for the repair. What followed was nearly five months of silence, excuses, and zero communication. We repeatedly tried to get an update, but every attempt was met with either no response or meaningless delays. When we finally received the watch back—after months of frustration—it was ruined. The second hand no longer works, and the original issue was never repaired at all. In other words, we paid for a “repair” that not only didn’t fix the watch but actually left it in worse condition. This company’s lack of professionalism, customer service, and basic accountability is shocking. They are quick to take your money but utterly incapable of delivering on their promises. ⚠️ Save yourself the time, money, and stress—do not send your watch here. There are plenty of reputable repair services out there, but Watch Repair USA is not one of them.

I sent them a 70s LeCoultre to have my calendar fixed/replaced because it had stopped advancing. They were a month past their quote to get the watch back to me (which could understand, it's an old watch and not like a collector's item -- I'm sure sourcing parts may have been difficult). After pestering them over and over, I finally received my watch back, and the crystal wasn't fully secured, which I discovered by accident trying to figure out why it made a clunking noise when it moved. What's worse is now the minute hand doesn't advance. I'm not saying my watch is a rare, expensive piece or anything, but it's valuable to me. If you can't repair it, just say so. Don't return it back to your customer with new damage!

You are warned. Do not send anything!

DO NOT USE THIS COMPANY! Scammers and fraudsters. It is May 2025 and I am still waiting for my watch that was sent in for repairs in July 2024. Bare minimum communication, lots of radio silence and empty promises. Again, STAY AWAY!!

I sent a working watch for a simple battery installation/change and they claimed the entire "movement part" needed replaced for $300+ . Basically I paid $70 shipping there and back for nothing.

What an unbelievably bad service. Honestly I'm in awe of their incompetence. I sent a recently purchased Tudor Black Bay to them as I had scratched the bezel and they communicated they would have access to genuine Tudor parts. A week later I get an email saying technician has communicated with Tudor and await their response. Next week I follow-up and get the same response. After 4 weeks of this I said, "if the technician can't get a price quote from Tudor by end of month, please return my watch". They responded they would do so. A week later I receive a repair request for $1250 to overhaul my watch. Unbelievable.....I wanted a bezel and clasp - I did not ask them for an overhaul price. They totally ignored what my request was for and charged me $88 to have my watch returned. I give everybody a chance as I understand how people can get busy but "incompetence" I don't think so. Stay as far away as you can.

Yes they are a scam noted that my watch was a smartwatch did not say at the time that they do not work on smart watches just send it in let us look at it shipping was free to send watch to them once they looked at the watch they said they don't work on smart watches $34 to ship it back to me make it make sense

scam artists.....don't use them. I sent my husband's citizen skyhawk watch in with clear instructions to just repair/replace a missing crown. Also wrote that it had been at another citizen service department just a few months prior. I was clear, i only wanted a new crown. I didn't need a new "battery" as it had one, I didn't need it serviced as it just had one a few months prior. I only wanted what i asked for. When the bill estimate was given to me, they added a long list of prices for odd things (servicing/battery (capacitor), gasket, and on and on. The cost came to just under $600 for a 14 yr old watch worth about 150.... Then after declining, of course, had to pay $20 to get it back. (way more costly than actual shipping cost for a little watch package). I am VERY unhappy with this company and DO NOT recommend them at all. Clearly they are scammers....trying to get money out of me for unnecessary work in my case...BEWARE!