Watch RapportReviews of watchrapport.com

I bought an Omega Aqua Terra on a discount code, and had some worries after I placed the order and saw a lot of poor reviews online about them, and while it took some time to get my order (their site said it would take about 30 days), I did receive it on the exact date they said for me to expect it. Every email that we had back and forth leading up to me getting it was returned in a timely and courteous manner. The watch was packaged well and protected and had all of the box, cards, etc. and works great. I have no complaints at all with my dealings with them. I understand that others have not had the same experience as me, and feel bad for any of those sistuations, but my purchase was fairly stress free. Thanks for the good deal!

This company is a total scam. They don't have watches and simply hold your money as long as possible with every excuse in the world. Total scam, stay away.

Preordered a Rolex in March this year, but they never shipped it. Like many other reviewers said, they did not refund me because they were suing their merchant processors. I have to call their attorney to get my refund for orders they can't fulfill. I should know that don't fall for it when it's too good to be true. Stay away from them.

***In response to Watch Rapport’s reply to my review*** That’s horse s***. I didn’t file a chargeback until several weeks after Watch Rapport claimed to have sent a refund. I opened the chargeback claim because that refund was never received and my bank had zero record of it. The Chargeback is the only reason I was able to resolve this situation. ***original review*** Placed an order on May 16, 2023. On June 7 I emailed customer service for a status update on my watch, as tracking had not been updated. I received a reply the same day stating "Currently, we're awaiting feedback on Authentication and Inspection...we're unable to give a definitive date for receipt...rest assured we will continue to send you updates" (RED FLAG) I did not receive further updates until I emailed again on June 14th when I called to check status. Customer service on the phone told me my order was in-transit to authentication, which is obviously a direct contradiction to the email received on June 7 (RED FLAG). It was at this point I looked up reviews. Scam. I should have done my research before purchasing, as what follows has been an absolute hassle. On June 14 I canceled my order in accordance with the Watch Rapport Cancelation Policy which states that if a watch is not delivered within 30 days of purchasing, orders can be canceled for a full refund. The website says 3-5 business days for processing. On July 14 I received email confirmation of my order cancelation, but the email says 3-5 business days + 15 business days for processing at my bank (RED FLAG). On July 16 I reached out to Watch Rapport Customer Service to confirm my refund has been processed. I received an automated reply stating my order had been canceled (again?). I emailed again and got a reply from a human asking me to check in 3-5 business days after June 14. On June 21 I emailed again and received a reply from Watch Rapport which said "Your refund is in transit to your bank and should be credited to your account statement. We initiated a transfer in the amount of $XXXXXXXXX". On June 23, my refund had still not been received, so I opened a dispute with my credit card. I submitted all email communications from Watch Rapport to my credit card and they started an investigation. On July 10, my credit card had still not completed their investigation and was awaiting a response from Watch Rapport to refute my claim. On July 10, I emailed Watch Rapport again to ask them for confirmation that the email sent to me on June 21 was accurate and in fact a refund had been processed. Watch Rapport replied the same day to say "Upon checking, it seems that you've filed a dispute with your financial institution. Can you kindly confirm whether a chargeback has been submitted?" (RED FLAG). I replied same day to say I did submit a claim and had shared all email communications with my bank. Watch Rapport replied to say "Please note that by submitting this claim, you have delayed the refund process." Ok, sure. It's now July 12, two months after placing my order, and I finally got a chargeback from my credit card approved.

This website is a complete scam, all they do is take the listings from Chrono24 and copy them they actually do not sell any watches they just hold your money as long as possible and will never deliver

i ordered watch on 12/27/22 and paid 100% of the value. They said that we will get it between 90-180 days. i think pre-order is a scam. They don't return my phone calls and dont deliver the merchandise. After canceling the order they haven’t credited my account for 30 days. They are using customers money and promising to deliver the watches which they don’t have.

Horrible. It’s been six weeks and I’m still waiting for my refund. Cancelled order after 30 days of no shipment. Still haven’t received a refund. Scammers and slobs over there. Horrible. Do not do business with these herrings.

This is an internet scam! Watchrapport is trying to sell one (or more) of the watches I am selling on Chrono24! Never send a cent to these thieves!