WatchMaxx.comReviews of watchmaxx.com

Simple online process. Saved 35% over my local brick and mortar stores for exact same watch. Would recommend checking WatchMaxx website to anyone looking to buy a watch.

Always deliver on time. Great company. Could improve on answering emails in a timely manner though.

I was deciding on the purchase of a Bell and Ross BR05, I made a reasonable offer per their request ($200 less than asking sale price). I never received a reply. Next day the price went up approx. $400. Called CS, he actually found the email, said he'll get back to me.... never did. I purchased the watch (different color dial) from a competitor website with awesome CS. I wouldn't recommend these guys. Probably would have paid original asking sale price if they would have replied with a denial on my offer. Also I was a repeat customer, you would think a reply wouldn't have been to much trouble.

Great selection of watches, great prices and fast shipping.

Unfortunately, I'm still waiting for my Oris Sixty-Five automatic watch. On 08.12. I ordered the watch from watchmaxx and on 13.12. the delivery reached me. Unfortunately the clock was defective, it ran 5 seconds per minute or 2 hours per day too fast. The return to watchmaxx for repair cost me around 5 hours and 125 euros. On 01/16 I received an email from watchmaxx that the watch was on its way to me again. Unfortunately, that's not true, according to the UPS tracking number, only a label was created but the shipment was not yet handed over to UPS by watchmaxx. Unfortunately, watchmaxx does not respond to my emails, I do not think this is serious behavior on the part of watchmaxx.

Pricing was phenomenal, shipment was fast and watch is exactly what I'd previously seen at a retail store.

Processed 2 orders for Costa del Mar sunglasses. 1st was acknowledged and delivered promptly. Processed a 2nd order for another style of Costa del Mar sunglasses. Again, order acknowledgment and delivery were prompt. Unfortunately, 2nd order contained the wrong Costa del Mar product. I notified customer service by email the morning after delivery and waiting 2 days. No response. I reached out by telephone and was told the email I sent about the incorrect product was NOT from the email used when placing the order. I then sent 5 emails from the email address used when ordering with 3 photos of the incorrect product, BUT they continued asking me to send photos of the product. Finally, I got an email with return instructions that required me to create a user ID and password to log on and request repair/exchange. I did not have to create a user profile to order. By that point it was obvious that WATCHMAXX makes return and exchange difficult, obtuse and very slow. After creating a USER PROFILE I had to go through additional verification of my email address they used to process my order. Furthermore, It was difficult to find where to process the exchange after I finally logged on. In my account profile there is no shipment status or return status ALSO WATCHMAXX customer service initially wanted me to process and pay for the return. Working through the objection to that took another 24 hours. A return label was eventually sent, but when I asked about the shipment of the correct pair of glasses, I was told I had to wait 3-5 business days after the return was received. 3 weeks has passed since my 1st email about receipt of the incorrect product. I still have not yet received the replacement. I certainly hope it is the correct product. VERY! VERY! POOR CUSTOMER SERVICE with regard to returns/exchanges. Go to BETTER BUSINESS BUREAU online and read the list of complaints. Even though they maintain A+ BBB rating, it is clear that returns and product complaints are troubling consumer issues for Watchmaxx.com

I’m fully satisfied with purchase at WatchMaxx.com, variety of watch brands, competitive prices, hassle free transaction and fast delivery via UPS. I hope my Tissot watch will serve me for long time.