WatchMaxx.comWatchMaxx.com is a family-owned business with over 20 years of experience as a luxury watch retailer. WatchMaxx has been selling investment-quality timepieces online since 2004. Today, WatchMaxx is trusted as one of the best luxury watch sellers for delivering authenticity, quality, and trusted service. Customers turn to WatchMaxx for the best balance of affordability, authenticity, and quality in luxury watches. Our shipping is fast, reliable, and trusted by buyers around the globe. WatchMaxx offers genuine Swiss watches backed by thousands of verified customer reviews, and is trusted as one of the best names for authenticity and luxury watch expertise.
WatchMaxx.com (watchmaxx.com) has 698 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
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Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
Showing 122 reviews with 1 star · Clear filters
Filip L.
When i placed the order the item had status "in stock", and then afterwards i got a different update, saying the item needs to be delivered from Europe, which extended the delivery date by 4 weeks. Then when i tried contacting the customer support, it said the entire company is off until November 5th, therefore no communication whatsoever. Finally when the guy Mark responded back, he was rather rude and unprofessional. I would not but again!
Dave V.
I ordered a Longines HydroConquest (order #645918) on August 28, 2026 for $2,025 through PayPal. I asked them to cancel and refund the order on September 22, and followed up again on September 24, September 30, October 2, and October 5. They never confirmed the cancellation or issued a refund. The only replies I got were automated messages saying the office was closed. Customer service has been unreachable, and I'm now disputing the charge with my credit card. Save yourself the headache.
Al
Bought an expensive watch which failed shortly after the 30 day return period. They agreed to repair the watch. I have been waiting over three months with no estimated repair time and a refusal to refund or provide a replacement despite only having had a few days use out of the watch and the rest of the time no use at all. Absolutely disgraceful customer service.
Jonathon N.
Terrible communication and service. Zero updates on the order $5k watch. When asked for updates on phone (multiple times), they’d say they’d give me an update by end of day and never did. Never sourced the product after three weeks (past their promise date) and ultimately cancelled and went with another team.
Response from WatchMaxx.comSep 10, 2026
We’re sorry to hear that you had a negative experience with the sourcing process for your order. The watch you selected had an estimated sourcing time of 2–4 weeks, as it needed to be obtained from one of our dealers before it could be shipped. Unfortunately, due to circumstances outside of our control, our dealer experienced a delay in sourcing the watch. Once we became aware that you had requested to cancel the order, we reached out to provide an update on the sourcing status. Since the watch had been delayed, we honored your request and proceeded with the cancellation. We regret that the communication and delay did not meet your expectations and appreciate your feedback.
Joseph V.
I dropped it and the crystal chipped and cracked, does not run. I love the look of this watch and am really bummed it now needs repair. Only had it 1 week before it broke. Rats!
Response from WatchMaxx.comSep 8, 2026
We’re sorry to hear about the damage to your watch. Unfortunately, damage caused by dropping the watch is outside of WatchMaxx’s control and is not related to the condition of the watch when it was sold.
Adam T.
I ordered a Tissot Chemin Des Tourelles Powermatic 80 T139.407.11.048.00 on 30 May. The item was listed “In Stock” and ready to ship. Soon after my order, I got a notification that the updated expected delivery date was now Between 6/29/2026 and 7/20/2026. On July 25th, I queried them about the status and didn’t hear back for over a week, at which point they said it would be “shipped out next week”. Two weeks later. I contacted them again but received no response. I followed up again on 17 August about an update, but didn’t recieve a response until 26 August, at which point customer service informed me that there is no longer an ETA since the item was just placed on back order. I don’t understand the fair and honest business practice that culminates in an order placed in May on an in-stock item, then stringing along a customer for four months, and suddenly telling them “never mind, you’re out of luck”. This company is an absolute nightmare to deal with, and I encourage all shoppers to avoid their tempting deals.
Response from WatchMaxx.comAug 27, 2026
We sincerely apologize for the delay and frustration caused by your order. We strive to have all out-of-stock items sourced and shipped within the estimated timeframe provided when an order is placed. Unfortunately, there was an issue on our dealer’s end that prevented us from sourcing this item within the expected timeframe. At this time, the watch is on backorder, but we are doing everything we can to source it from our dealers as quickly as possible. We would also like the opportunity to offer a possible solution and improve your experience. Please contact us at [email protected] so we can work with you directly to resolve this.
Sergio P.
Bought a watch as a Xmas present for my wife. Watch stopped working just a few weeks after I gave it to her. As per their sugestión took it for battery replacement but did not work. Cheryl from customer care ( the worst customer care agent I had ever encountered) is just simply avoiding sending me the address to where I can ship the watch to get fixed. I do have a RMA number from them but I don’t have the rest of the return shipping instructions and I have asked her several times for new instructions but she just won’t help. I TRULY WISH I HAVE READ THE REVIEWS BEFORE ENGAGING IN ANY TYPE OF BUSINESS WITH WATCH MAX. PLEASE DO NOT PROMOTE YOUR “ GREAT CUSTOMER SERVICE “ BECAUSE IT SIMPLY DOES NOT EXIST AT YOUR COMPANY
Response from WatchMaxx.comAug 26, 2026
We would like to clarify that the complete repair instructions, including the RMA number and return shipping address, were provided in the email sent to you. We are nevertheless happy to resend the instructions and address to make the process as easy as possible. Our team’s goal has been to assist you with getting the watch repaired, and we regret that there was any confusion regarding the return instructions.
Victor C.
Ordered a Hamilton Khaki Field Auto watch, but unfortunately, an empty box arrived. The merchant's own shipping label clearly stated the package weighed 2.00 lbs when it left them. However, by the time it was scanned at the destination intake, the weight had dropped down to 1.40 lbs, missing about half a pound, which is right around what the watch and components weigh. When I reached out about the empty box, customer support is trying to deflect blame completely, instead of properly investigating the claim, pointing to a standard delivery scan and washing their hands of it instead of looking into the major shipping weight discrepancy. Be very careful ordering items here, as support has been unhelpful when transit weight discrepancies and missing items come up.