WatchMaxx.comReviews of watchmaxx.com

Fast shipping, easy checkout process. Item exactly as described.

STAY AWAY. The Watchmaxx "promise" and "guarantee" are just words. They do not stand behind the authenticity of their products. I am a collector who purchased a $2k + watch from Watchmaxx. The branded box and packaging was determined to be fake by a 3rd party Authenticator and Watchmaxx did nothing and had no explanation. Watchmaxx customer service is a joke and they will eventually ghost you if you have an issue. I will never buy anything from them again. But if you HAVE to buy a watch from them, do it through ebay where it can be authenticated before you get it.

Order #426514 This was my third purchase from watchmaxx and this time I purchased a Oris diver 65 that I had been following. I see in these reviews that a customer also had an issue with the Oris 65 diver, are these even new watches? My first two watches were Hamiltons and they arrived properly seated and secure as if new. The Oris was not seated and all over the box. The crown was extended to the max and it was wrapped with a tissue and long plastic strip with a bar code on it, it looked terrible. It honestly looked like the watch was returned multiple times, threw in a box and sent to me. I immediately contacted watchmaxx and then later at the end of my work week spoke to Jose about the return. I stated I did not want the watch and expressed why in initial email and asked for a return slip. First I was told i would need to pay a restocking fee and ship back on my own dollar. I stated I purchased through Amazon pay and he corrected himself about restocking fee. He then asked for a picture of watch which I sent. No where does it ask about sending pictures in regarding a return, but I sent one. I am still waiting for a return slip (RMA) from watchmaxx after speaking with Cherry. Honestly I hoped this was going to be my place to shop for watches and had been eyeing a Tudor black bay from them, but no way. I am so disappointed in my experience. Now I am paying for FedEx shipping and insurance to send this back, have lost money on this purchase, very sad for a customer that has had multiple purchases.

The watch that I received was exactly how I expected it to be. It was also delivered very quickly. Thank you for the excellent customer service. I will purchase another watch from Watchmaxx in the future.

Some PVD (rose gold) coated stainless steel watches, have the description of 'solid gold case'. Such as H77696793. Thank God I double checked at Jomashop to get the correct information.

My item arrived broken. I called customer service to set up a return. The rep I spoke to spent the first few minutes implying (quite condescendingly) that I didn’t know how to work the watch, even though I had just been to a Tag Heuer Boutique to be shown how to use the watch. Once he heard I had been to a Tag boutique, he insinuated that someone at the boutique broke the watch. It seemed like his mission was to make me feel stupid, but mostly he confirmed every fear I had about buying an expensive watch online, and made me wholeheartedly regret my purchase.

Compra efectiva y despacho rápido, buena comunicación con el cliente comprador, me siento satisfecho y muy contento, superaron las expectativas que tenia de ustedes. Pronto a explorar mi nuevo reloj. Muchas gracias. Slds

So Per the listing it states that the watch comes with box and papers and with 100% authentic, brand new merchandise, complete with the manufacturer's packaging and a minimum 2-year guarantee. Now when I got the watch it only came with the box and no papers meaning original warranty card which would show the date of the watch and SN. Also the website says minimum 2 year guarantee and then I am now told only 1 year. So this is very misleading and they are no help in trying to resolve this issue.