Clay H.
Bad experience
Ordered a watch band. I did not get a shipping confirmation after two weeks so I emailed customer service and never got a response. The watch band was finally delivered a month after I ordered it and it was not even the band I order. The band that I got was not even the same price as the one I ordered.
Response from WatchCo.comSep 28, 2015
I sincerely apologize for all of the hassle and frustration you have had on this order. I am not sure why the confirmation email and the shipping email never made it to you. Since the item you ordered was out of stock at the time of order, we did not contact you a second time to let you know. And the first we heard of you not getting a confirmation email was more than two weeks after we sent it to you. I am also extremely sorry that the fulfillment center sent the wrong band to you! Please keep it without compliments. Again, this review is the first we are hearing that you received the wrong band, otherwise we would have already fixed this for you right away. We will send you the correct one ASAP! Is there anything else I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience.


