Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.
Wasserstrom (wasserstrom.com) has 297 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Lizbeth
No reflection on Wasserstrom, but my expectations on the product were not met. I have owned an Ekco peeler for probably over 20 years and have tried to duplicate that quality for my daughter, but no brand works worth a darn. I was hoping that by seeking out the same brand online I would finally get her a decent peeler. No such luck!
Albert
LAST ORDER ARRIVED QUICKLY WITH SOME MINOR DAMAGE WHICH WE ACCEPTED. PREVIOUS ORDERS WERE VERY SLOW WITH SOME PIECES COMING FROM VARIOUS PLACES OVER A LONG PERIOD OF TIME (MONTHS) TO ARRIVE THEN SOME WERE DAMAGED AND HAD TO BE REPLACED. THEY ALWAYS REPLACED THE DAMAGE THOUGH. JUST WISH THEY WOULD SPEED UP THE SHIPPING PROCESS.
Yvonne
Bought an omelet ring, way to expensive for what we got.
Response from WasserstromJan 6, 2015
Thanks Yvonne for taking the time to give us your feedback. We apologize that you are not happy with the product. You are able to return the product as long as it hasn't been used. We only ask that you pay for the return freight. If you would like to set up a return please contact our customer service team at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM.
Katherine
Due to a technical error on Wasserstrom.com, I actually received 2 orders - one I intended and a duplicate. The items I ordered were not as described/pictured and I'm now investigating getting a refund. Update: Customer service on this issue was awesome! They agreed to refund my money, responded quickly and were polite, apologetic and courteous. Definitely exceeded my expectations. +2 stars!
Alice
i ordered some soup bowls and spatulas and was told it will arrive at a certain date so I gave up having them for travel with me. I was most pleasantly surprised when they arrived about a week earlier even though they came from different sources. I am also very satisfied with the products.
charles
first order I got the complete wrong order, they must have picked it wrong in the warehouse you had it picked up, then the right order came and I thought I was getting 48 pcs for $50 and it was only 4 so they cost $12 each I thought they were a dozen per order website is not clear and the product is really pricey. I ordered something different from another company for less than 1/2 the price
Response from WasserstromDec 31, 2014
Charles thanks for taking the time to give us your feedback. We apologize for sending the incorrect item on the original shipment. I am glad we were able to correct it with the replacement order. I am also sorry you thought you were getting 48 of the sign holders. We sell this item by the each for $10.76 and there is nothing indicating that the item is sold by the dozen on our site. The product can be returned if you still have the original packaging and the product hasn't been used. You will only be responsible for the return freight charge. Please contact our customer service department at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM if you would like to set up a return. http://www.wasserstrom.com/restaurant-supplies-equipment/Product_3688902
Judy
Good product and price. Arrived in a few days. Would order from company again.
Candy
Love the size of these glasses as they fit more easily in a kitchen cupboard. They will be very durable in the dishwasher. Great value. Wasserstrom delivered quickly and it was a hassle free transaction.
