Montgomery WardReviews of wards.com

Very bad experience with Wards. Ordered a Valentine's gift (Necklace) for my fiancee on 1/23 received a letter saying the shipping date would be the Feb 28th. Called the 28th to check shipping status. Date was changed again 3/8. I wasn't notified via mail, phone call or email. Again I called on 3/8 Date was changed again to 4/6. Once again I wasn't notified! So I cancelled order on 3/6 and was told my debit card would be credited in 2 days. Called 4 days later to check card balance. Debit card was credited. Was told I was misinformed and it would take up to 30 days but more like a week. And it would be a check. Called again was told this time it could up to 45 days. Each time I called there story changed. Went from 2 days to 30 to 45. Also ordered an engagement ring for Christmas It went to another state before they caught it. Said it got put on the wrong truck. Took an extra 4 days to get. All I got were sorry no discount no nothing!

If I could give them -10 stars I would. I have been a customer for 6 years and I am gonig to pay them off and get rid of them. I had to have surgery so I was late on a payment. They sent me a letter saying that they intended on ruining my credit and my spouse's credit as well. Horrible company.

Tried to place a $200 ordered for first time and shipping is nearly the price of one item. I called and got a CSR they told mr I have to be a customer to receive a discount. Guess I will try to find the items at their competitor.

First I like to say to all the bad reviewers on Mont. Wards. I HAVE NEVER RECEIVED ANY THREATENING PHONE CALL FROM MONT. WARDS .THEY HAVE NEVER CALLED ME. MAKE YOUR MONTHLY PAYMENTS ON TIME, OR DONT OPEN A CHARGE ACCOUNT. I've had excellent customer service with them. I've had a charge Account 4 mths now with Mont. Wards online. And they have excellent friendly customer service, which I've only waited no more than 10 to 15 minutes for them to answer my call. They have Atomated service to pay your bill also. I've gotten a nice Icemaker,& Airfryer, from them that I'm making monthly payments which I like that they report your on time payments to all 3 credit bureaus. Mont Wards has helped me to rebuild my credit, and my credit score has gone up 100 points since I've had a charge account with them. Before I got a charge account with them my credit score was indeed poor at 500. Now my score is 600. That's a 100 point gain which is good for only 4 mths . And I know with my on time payments my score will gain even more points untill I get a good credit score in the 700's. They mention in their service agreement that they don't report to credit bureaus, BUT THEY DO REPORT, AND I LOVE THEM FOR THAT. They do charge up to 38.00 shipping for a 200. item, but all online catalog company's do. I have no complaints with Mont Wards. Their helping me to rebuild my credit, at a time when I can't get approved for a credit card cause my score is low. Mont Wards online is a great company to help you improve your score, and also me paying my bill on time, they raised my credit Limit. I recommend them to anyone that wants to improve their score. They have nice household items in their catalog you can order and make monthly payments . The customer service team is friendly and quick to answer your calls. That's a company I like. They also ship your order within 2 days, & I've gotten my Merchandise in the mail within 3 days after they ship it, that's fast great shipping. I recommend them , order today their a great company.

I have ordered from this company and mind you when you apply for credit you tell what your income is. I have been making payments they call nonstop and love to threaten customers. I should have never ordered anything else after they went in to my bank account and took the full amount they are rude and should actually go out of business. I will never order from them again and well let my family and friends know never to order from them

I am 63 yrs old and have never dealt with such a nasty untrustworthy company in my entire life. I just finished filing a complaint with the BBB. I also am well aware as I said in my report that I fully expect them to lie when they see my complaint. I would warn anybody to check montgomery ward out before you try to dezl with them. They are not a trustworthy company and I would definitely say, Buyer Beware. I am definitely done with montgomery ward. I got horribly threatening letters telling me what they could do to my credit and could make it hard for me to buy a car or get a credit card or even buy from another mail order catalogs and they would go after the spouse too. Now who would want to deal with this kind of company.???

I opened a montgomery ward account. I spent several hundred dollars. I made multiple "minimum" payments each month and received harassing letters from the company, even after I my account balance was paid off in full. Note to business: It pays off to treat your clients like you care about them, not like you own them. Amazon is a prime example of what people respond to.

They are terrible. I had a ,$480 credit. Now I have zero. I pay 7 days early every month. I've been paying off for a cheap trellis that broke from wind. I also ordered something on Dec 9 for my mom for Xmas. It never shipped. They never emailed me to let me know what's going on. Took my credit and ignored my order. Myself and friends are closing the account. MONTGOMERY WARD IS AWEFUL..