Stephany H.
Experience with support and quality/size of product
Experience with support: I originally ordered the PRVKE 21L (first edition) online from WANDRD. Due to some warehouse problems my order was not shipped out within the 4 day window that is usually expected. The support team was very responsive and transparent with me and promised to get the bag out to me as fast as possible. Because I was still a little nervous about receiving the bag before my departure on a trip, I went to a local shop to see if they happened to cary Wandrd backpacks. They had both the 21 L and 31 L in store. As soon as I saw the 21L I knew that it would be way too small for my needs. The side pocket would have been very tight for my full frame DSLR and I wouldn't have been able to cary all the gear + personal items that I usually cary for 3-4 day trips. 21L seems like a great bag for day trips for smaller cameras. I ended up buying the 31L in store and emailing the support team from WANDRD to cancel my online order. They were relatively quick to respond and despite receiving a confirmation of the bag being shipped the day of, they were able to stop the shipment as the bag was still in the warehouse. The bag: The 31L is perfect for a full-frame DSLR with 24-70mm zoom, battery chargers, Godox AD200 flash and an additional speed light. I'd have to remove a flash in order to bring another lens. 21 L side opening is very small and tight. I would not recommend this bag for anyone with a full frame DSLR. The magnets in the top handles are very weak. I will have to find a DIY solution to this issue because they just end up not staying together and flopping over. Would be great to have a few more pockets for small things like batteries and memory cards. I think maybe there are accessories you can buy for smaller storage but after paying so much for a bag, it would be nice to just have a few more storage options included. The overall quality is amazing. I'm confident that it won't fall apart despite heavy use. I'm a 5'4 woman and I don't find that the bag is too big for me. Feels very comfortable and the back is well padded. Thanks WANDRD for the great service and beautiful bag!
Response from WANDRDNov 19, 2021
Hi Stephany! Thank you for this stellar review! We're so happy to hear you were all taken care of by our team! Please do not hesitate to reach out if you need anything! Cheers, The WANDRD Team



