WANDRDReviews of wandrd.com

I love the Wandrd Prvke backpack but the lifetime warranty is a big scam. The zipper of my Prvke broke down and I filed a warranty claim. After nearly four weeks I received a response that the zipper was covered by the warranty. Wandrd send me a code worth € 204,- to order a replacement. The exact same back at their shop costs 239,-. Their response: “at the time you bought the bag it costed 204”. Very annoying and horrible customer experience.

I made a purchase on 11/26. Their website states it takes 2-3 business days for orders to process and ship. It seems this is very misleading, as it's now 4 business days from the time of my order, and nothing has shipped. Nothing was done on their end to expedite or make this right. So I cancelled the order. Holidays or not, a business should be ready for busy times of the year with extra staffing etc. Definitely won't be purchasing from these guys again.

Long story short, Wandrd makes innovative products, but don't buy into their warranty - it sounds too good to be true because it is. I bought the PRVKE bag back in 2019 from Wandrd - after a few months the zipper broke while I was backpacking abroad. Incredible bummer, but I reached out to Wandrd and they worked with me and got me a replacement when I got back to the states. Great customer service. Truly lived up to the Wander More Worry Less guarantee. Fast forward three years - it's 2022 and the zipper breaks again. Again, I'm bummed, but I reach out to their customer service to get a replacement. They respond >3 weeks later and deny my request stating "this is a second claim on a repeat issue and multiple claims on a same issue are usually considered as negligence." They had the audacity to claim I was somehow negligent and that's why the bag broke. It's a thin veiled attempt of getting out of their "Lifetime Guarantee." The lifetime of the product means they'll fix it if there's an issue once, but never again. They don't truly take ownership of their products nor their replacement products. The rep I spoke with, Ari, was incredibly unhelpful and offered no resolution to my issues. What a disappointing end of a relationship with a company that I had wholeheartedly supported after my first customer service interaction with them in 2019. I don't know what has changed within Wandrd, but don't waste your time nor your hard earned money.

I got a prvke backpack from my local camera shop which I loved, so I purchased some tech bags and camera straps on their website. It is a nightmare to purchase on their website and return. I wanted to keep 1 tech bag, I had gotten all 3 as I wanted to see the sizes and only the large one was useful to me, they said I am not able to keep one, so I had to return all of them. They have you fill out a form to return it. They do not send you a shipping label. I followed all of their steps and emailed them several times throughout the experience. It's been over a month and they have not refunded me. They emailed me saying that they are having a sale and are a small team, so it can take up to 3 weeks. It's been 6 weeks, and they will not refund me. I will never purchase from their shop again. I would say the backpack is great but definitely purchase from a camera store or another online shop and not directly from them.

Their sustainability and lifetime warranty claims are commercial stunt. Zip broke, they refused to take my bag under warranty because I could not provide the original purchase claim (fair enough, I lost it) but also don’t offer any repair possibility for which I would gladly pay… they literally told me to buy another one. Zero

Unresponsive, poor customer service written on 10/26 re order x on 9/9 This is my 3rd communication with you. On 9 /9 I ordered some straps. They didn’t cinch down tight enough for my tripod. I immediately filled out your form and asked for a refund. It’s now 5 WEEKS LATER. NO RESPONSE! This sure does not sound like valuing your customers! I really want this resolved. You do not offer a phone # or address. I’m beginning to think you are an unreliable company. At this point, I expect a very quick response from you. Lacking that, I will be calling both the retailer where I bought the backpack, and my credit card company. Order summary Premium Accessory Straps - Black × 1 Black $44.00 Subtotal $44.00 Shipping $5.00 WA State Tax $3.19 Municipal Tax $1.32 Total $53.51 USD Customer information Shipping address xxxxx Shipping method FedEx Ground (3-7 Business Days) Payment method Amazon payments — $53.

Ich habe auf der Website des Herstellers einen Wandrd Prvke gekauft. Das Produkt war nach einer Woche noch nicht an den Kurierdienst übergeben worden. Laut Tracking hatte man nur Versanddaten bekommen. In der Bestellbestätigung stand, das Tracking könne 5 Werktage nachhinken. So habe ich mir erlaubt, danach (!) höflich und freundlich nachzufragen, ob man mir etwas zum Versand sagen könne. Ich wollte eigentlich mit dem Teil in Urlaub fahren. Ich bekam dann eine Mail, dass es wohl tatsächlich nicht versendet worden war und man beim Logistikzentrum nachfrage. Dann war Funkstille. Ich schrieb noch 2 Mails, keine Antwort mehr. So öffnete ich eine Reklamation bei Paypal. Ich erhielt schließlich eine äußerst unfreundliche und freche Mail von Wandrd, obwohl ich den Fall bei Paypal schon geschlossen hatte, sofort nachdem das Teil angekommen war (nach 13 Tagen). Ach ja, man hatte mir 10% Nachlass versprochen. Habe ich natürlich nicht bekommen. Der Rucksack ist extrem teuer. er scheint robust. Es gibt keine Angaben zu den verwendeten Materialien. Zur Haltbarkeit kann ich noch nichts sagen, bei einem Freund war nach wenigen Wochen ein Reißverschluss kaputt. Dass man gute 8 Tage braucht, um etwas an den Kurier zu übergeben, ist schlechte Logistik, kann aber passieren. "Sorry, tut uns leid, da ist was schief gelaufen ", das hätte gereicht. Die unfreundliche Mail eines der Verantwortlichen sagt allerdings viel darüber, was man über seine Kunden denkt. Ich würde daher bei Wandrd definitiv nichts mehr kaufen.

Though I like the products, I really cannot recommend purchasing from WANDRD. The support is somehow unwilling to help: instead of following the standard procedure for B2B (Business to Business) purchases and wave off VAT for purchases across countries inside of the EU, they tried to shake me off with false information and did not seem to care at all about having happy customers. Really cannot recommend. ** EDIT after the company's reply on 17th January, 2022: ** Clearly, there is a lack of understanding on how VAT is dealt with in the European Union in B2B purchases across countries. As WANDRD support wrote on 28th December 2021: "I'm afraid that since we're selling from an European State to another, VAT must apply. Our warehouse is in the Netherlands, which is why we apply and collect the Dutch VAT rate by default, as we don't offer to wave off VAT. Any exemption to this should be regarded directly by your local administration. If any other rate should apply to your specific case, that should be handled in the form of a VAT return request." Of course, it is not possible for me as a German citizen to reclaim paid VAT from the dutch fiscal authority, but this is exactly what WANDRD's support recommended. I can only recommend WANDRD to look into Europe's VAT regulations once again.