Nataly F.
Company doesn’t care about the customers
I haven’t received the product yet, but the experience so far shows me that the company doesn’t really care about the customers, just about selling the products. I ordered a new years gift and made sure to check estimated delivery which was set for Dec 30. The website also says items ship within 1-3 days. When I haven’t gotten a shipment confirmation after 3 days I reached out to customer support, which are very polite but kind useless cuz they themselves wrote to me that they emailed the concerned department but haven’t heard back. Result - my item shipped a week later and is now late. Frankly, don’t care about the bags any more.
Response from WANDRDDec 30, 2024
Hi Nataly, I'm sorry you had such a poor experience with WANDRD. I wanted to clarify a few things here. - Our shipping FAQ says that our orders ship in 1-3 *business days*, with up to 4 business days during holidays and busy seasons. - You ordered right before a weekend, and the Christmas holiday, and we don't ask our warehouse employees to work on the weekends or holidays. We value them too much to separate them from their families all the time and value a healthy work/life balance. - Your order shipped on the 4th business day after you purchased, so while I understand you may have expected it faster, it still shipped within the timeframe we stated. - It's also shipping all the way from Chicago IL to Dubai, so that shipping alone is going to take a very long time. - We had several banners on our website that mentioned to please submit orders by the 14th of December to ensure it will arrive in time for Christmas, and I'm sorry that you emailed in stating that we ruined your New Years because of this. - I'm sorry that it didn't arrive to you in time from what you wanted, so we'll try to see what we can do to make the shipping estimates more clear in the future. We still hope you have a wonderful holiday.