WalkinpetsReviews of walkinpets.com

sent wrong parts after explanation in detail of what was being ordered. told it would be shipped overnight at great cost same day, didn't go out until next day. still have not sent correct parts because they won't send them until they get their mistake parts back.

Went online to shop for a harness for my senior, disabled dog. Online customer service reps were very helpful with helping me shop and select a harness that would support my dog’s needs. Harness was shipped out the next day and arrived quickly. It’s a nice quality but unfortunately not a great fit for my dog. The Velcro really didn’t stay on very well and the when my dog walks the waist band slides. This caused him to pee on the harness several times. While it does offer some support it didn’t work out well for us.

When I called customer service to request a return label. I was told it would be 11.06 for the label. When I received my credit I was charged 31.06. Never had I been advised of a 20.00 restocking fee.

My dog passed away before we even used her support for knuckling. Did a return and you all kept $20+ to return it to you. Unused, packaged as it came, and still got deducted over $20. Not pleased.

I ordered a full support but there are only two wheels in the box. There is no packing list of what I ordered in the box showing the parts I should have. It was all done on the phone with a very helpful sales person who I thought was marking it all down..but no way to see what I ordered.

I measured my dog several times prior to buying the correct size wheel chair to ensure I was getting the correct size. I knew I had to be precise as the refurbished wheelchairs are non-return, so I had other people also measure my dog. The site says I should buy my dog a large size wheelchair. My dog is an odd in between size, so I trusted the website. The wheelchair ended up being huge for my dog. I have had to lower and tighten all of the straps and bars, and it is still too big for her. I even went further to purchase another set of tires in order to lower the wheel chair, having to drill holes in the new set of tires in order to have them fit on the wheelchair properly. It's still too tall/large for her. Becoming increasingly frustrated, I have decided to put it to the side and come back to it another time when I am feeling motivated. The equipment is great quality, don't get me wrong, I just wish the return policy was not as stringent and the sizing on the website was a bit more accurate.

I ordered front leg wraps. Even though they were small size, they just would not stay on my 11 pound dogs legs.

Velcro wrap around pieces are strong but cover fabric around neoprene foam is not & is ripping off after just 5-6 applications. As for improvement in support…seems to help but it absolutely has to be applied correctly /somewhat firmly to stay in proper place or will drop down & even get under paw pad causing slippage.