WalkinpetsReviews of walkinpets.com

Bad customer service

Wasn’t very helpful after being sent the same parts twice that didn’t work. Said I had an old chair and you guys don’t support it anymore and tried to get me to buy a brand new chair. The First Lady I spoke to was helpful. The Second Lady had a very poor attitude. I am hopeful that I don’t have to use your company again in the future. It’s hard enough having a sick dog and you desperately trying to assist them. It’s another thinking your calling a company that understands and has compassion for you and empathy for your dogs needs only to end up feeling like the company doesn’t really care after all. I heard good things about the company from my dogs vet but my experience with them didn’t match up to the great things I had heard.

Took so long to get my order my dog passed. Now you want approximately 50% of the purchase price to return it What a joke I’ll donate it to spca

The item doesn't stay on my dog. It slips off constantly, specifically the straps that are supposed to go over his back side. The product doesn't work as intended.

Ok being honest is what you asked for. You should have done your research of my account before you asked me how me and my pet are doing!!! I never got to use your products for my Red Chow Teddy because he got so bad quickly I had to euthanize him!!! I am so depressed!!! This email wanting to know how my pet and I are enjoying your product has brought back alot of anguish!!! And When I returned your product you sent pics of scratches from assembly and fur which the scratches could have happened in shipment and the fur was not my dogs since he didn't even get to try it out!! Then told me I couldn't get a refund. Upon threatening to report you to the Better Business Bureau you decided to refund my $ all but over $100 for a restocking fee! I am heartbroken without my Teddy!

I have a disabled pig and wanted so much for this to work. I was excited to have an option to give her mobility back. I even paid extra shipping to get it here sooner so we can start right away. I tried for about 3 weeks, day after day to try and make this work. I thought I could return it within the 30 days. I did, and they would not refund my money because it was a little scratched and dirty..remind you, she is a pig. I had to use it in dirt and put her in it, inside the barn. So yes, some hay stuck to the velcro parts. Some scratches were on the frame due to trying to get the setting correct. One of the pieces broke and we used a tool to try and get it to work until they sent the replacement part. My advice is, unless your sure this will work, don't buy it. I think it could have worked had the fit be not so complicated. I just sat in the barn and cried and we were all stressed out trying, including the pig. So I packed it up and shipped it back. It needs to be perfect for them to take the return back, which means, you can't try to use it. It was a very expensive nightmare.

I didn't receive the wheels for the doggy wheelchair.

I purchased a wheelchair and the small Walkin’ Up-n-Go Leash for my dachshund. I got the leash because I have back problems so bending over to assist my dog while he goes to the bathroom is difficult. The leash is very short, so in my opinion it is pointless as I have to bend over still to use it. Also, the leg loops are way too large for my dog. As for the wheelchair, I put my dogs measurements in and bought the size that was recommended. I believe I could have gotten the next size down for the chair and it would work much better for him. The chair itself is a lot for such a small dog. The harness and loops for back leg support that came with the chair also do not fit my dog properly.