Julie H.
It is too big for my dog after asking…
It is too big for my dog after asking numerous questions about the sizing. I have made numerous calls and have yet to receive any response.
Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Julie H.
It is too big for my dog after asking numerous questions about the sizing. I have made numerous calls and have yet to receive any response.
Lynne C.
We got one through Amazon and it didn't come with the hooks to hook it to the wheelchair. We sent it back but you said we didn't send all the parts back. After a long time you let us reorder one. It took forever to get here and the metal hook is broken. We gave up and are now without a working harness. Your customer service is not helpful.
Shane B.
Hi, This is Shane Borja, back on March 7th I contacted Stephen Katsigianis of Walkin' Pets and he asked me to send a picture of the unused diapers I have for my pup, so I sent him the picture. Well since March 7th he has not responded to my calls or emails! You're company has lousy customer service! Have a nice day; Shane Borja.
Jose Federico D.
I payed delivery and they charged me 120 dollars more when the chair arrived.
Response from WalkinpetsMay 4, 2022
Hi Jose, thank you for your feedback. It does look like you are international. It is important to remember that many countries charge taxes, duties, and import fees. The customer is responsible for these fees. We do send out an email to our international customers prior to shipping their order so they know what to expect upon delivery.
Lorena L.
Material is cheap for the expensive price. The rubber material unglues on the bottom of the boot and it’s sides. I suggest making the xsmall less bulky for dogs like chihuahuas who have tiny feet/paws. Add the printable templates for custom fit foam on your website.
Response from WalkinpetsMay 4, 2022
Hi Lorena, we are sorry to hear you experienced issues with the product you had purchased. We will bring your concern's to our engineer. We are always trying new ways to make our products better. Thank you for your feedback.
Goat Ridge F.
The return policy is a total rip-off. I got charged for $46.54 for some reason, wasn't damaged or dirty. Never got response to my question about it. If a mistake was made just say that, mistakes happen. But if this their mode of operation taking advantage of pet lovers who would try anything for a better life for their loved ones is reprehensible.
Response from WalkinpetsMay 4, 2022
Hello, we are greatly sorry for this inconvenience. If you would like further information on your return please reach out to us at 888-253-0777 and we can assist you with this.
Joan C.
Have not received information on return product - been five days and no response
Response from WalkinpetsMar 31, 2022
Hi Joan! Thank you so much for your feedback. I have located your return request and will get this information to you today!
Brenda
Have not received my order yet.
Response from WalkinpetsMar 31, 2022
Hi Brenda! Thank you so much for your feedback. I was able to locate your order and see that it did ship out on March 9th. Based on the tracking information we have, it looks like your order was delivered on March 25th. If you have any trouble with the product, please let us know!