WalkinpetsReviews of walkinpets.com

I ordered a large wheelchair they called and said I needed a medium and now its to small for my dog and they wont call me back to help its been 3 days

The product that I ordered did not fit my dog. And, although delivery was prompt and the product appeared to be of good quality, I seem to be unable to even get a response regarding the return of the item! Two visits to the website, with e-mail requests have netted no response. I guess my next attempt will be via phone. At this time, I cannot provide a favorable review, based on the lack of communication and difficulty making a return.

This is the most heartless, petty, evil company I have ever had the misfortune of dealing with. My precious Muggle had IVDD and lost complete use of his back legs. I ordered him a wheelchair from this disgusting company. By the time I received it Muggle had taken a turn for the worst and was only able to ever use it for a total of 30 minutes. It was a nice wheelchair and its sad that this company is this way. Muggle passed away the day after I received the wheelchair. Because I was so distraught and heartbroken over the loss of my best friend my mom called them and tried to explain the situation and that we would need to return the wheelchair (THAT WAS IS PERFECT CONDITION). They were rude and hateful towards my mother, who was only trying to help me. They were heartless even after she explained the heartbreaking time, we had been through during the time that my dear Muggle was disabled and then passed away. I own a dog grooming salon. I have been open for over 10 years and will share this with everyone, on every page, and tag them as much as I can. When you are dealing with people who love their animals, being heartless, evil humans is NEVER OK. And disrespecting my mother and talking to her like she was a piece of trash, also should never be tolerated. Then they told my mom I would get a full refund minus the $12 for shipping the item back.. They took $54.. The best advice I can give is find a company that values clients and pets. I would never ever recommend such an evil company to ANYONE EVER.

I was highly disappointed that the company charged me a "restock" fee claiming that the wheelchair had damage. I ordered a wheelchair, but immediately tried to cancel the order, because I had to put my chihuahua to sleep two days after ordering. I e-mailed and called the company immediately to try to stop the order, yet it was shipped. There was no reason for me to open a product I didn't need and followed the company's instruction for return. I was shocked to be charged for a restock fee "due to damage." That was dishonest. I understood that I would have to pay for shipping, which the company ended up taking more money than quoted. They eventually refunded the "damage charge," however, I would not recommend this company to anyone after my experience.

Your product was extremely expensive (I ordered a brace due to my dog's hip ) I figured if it worked it was worth it. Product was extremely difficult to put on my dog and did not fit right even though it should have according to your information. I then cleaned all the hair off of it with repeated use of a lint hair roller. You did not refund me all my money. I felt like I was at your mercy even though I know I sent it back clean and unused as I was never able to get it all the way on my dog. I would never order from you again or recommend you to anyone.

The product was not as advertised and I had to really fight to get a refund. Overall, not a good first impression.

Update: dropped to 1 star. I talked with customer service about my return and never did they tell me there would be a ridiculous restocking fee!!! $89.80!!!! Wow!!! That is an insane restocking fee on top of the Almost $40 to return this thing. Here's the breakdown of your refund for this item: Item Refund: $499.00 Item Tax Refund: $34.80 Item Promotion Deduction*: ($50.00) ****Restocking Fee Refund Deduction: ($89.80) *** They sent me photos of an extremely damaged cart, paint missing and so much to tell me why they charged me almost $90! I call bull crap, it was not damaged when i sent I back, i used it inside our house for literaly 5 minutes then took it apart and packaged it right back up and I feel TAKEN! They won't reply back to amazon customer service and are making me feel like I am a liar and that frustrates me a ton as I am am honest person in this world. Horrible horrible experience. Amazon ending up refunding me the ridiculous $90 resrocking fee and I didn't even bother sending back the over priced belly band in fear of them just taking all of my money and refunding me nothing for a cleaning fee and I still am paying the shipping cost. So Shame on me for trusting this company. We measured our 14 1/2 year old dog and ordered. I am a seamstress so I know how to take measurements. The first was WAY HUGE and even when i measured the device it was larger than the measurements of the one I ordered so misshipped or something? no where on the box does it state its size other than large. Amazon had it sent back and the next size down sent, seemed able to adjust slightly smaller. The push buttons to adjust the size kept pushing all the way in the tube and took HOURS to keep fixing it, had to get tools and fish the pin out of the inside of the tube over and over. I cut my hand and fingers up trying to get this thing together. That was on the first one, when the 2nd one showed up I was prepared and finally when we got it together, I was scared if i needed to make adjustments as the pin would fall into the tube again and have to pull the whole tube out, fix the pin and start over again and again. So that is a bad design flaw as both carts had this issue. It still didn't fit or work for our dog. I followed all the directions, watched videos to a T and It actually severely Injured his hips and he could hardly move for over a week and we hought that it messed him up so much that was it for him and we were ready to take him to the vet and put him down..he slowly improved but it damaged him. It took me a while to save up the money for this and dont know if earlier in his life if it would have work and not injured him? It never left the house and I packaged it back up and the return shipping is $30! Customer service was not great and condescending and had zero solutions or options for us other than they give me a ups label as almost the same cost as the ups retail store and deduct it from my return. Money is very tight and I took extra jobs to afford this and to send it back and be out more money is just crazy for the price as I need to use that money for a dog stroller or other solutions for his life. Huge shipping cost so if you arent sure just dont even order it or bother with it as you will just be out time and money. For what it is I say it is very over priced and feel it could be much more affordable but I guess dog parents will pay so put the price high. My husand was a bit upset at the cost to quality balance when it arrived. So sick of feeling taken advantage of as a dog parent. I went to their website and bought the belly band which when it arrived I could have sewn him one for pennies, in 5 minutes and it cost almost $50 and now guess what? Yup I get to pay return shipping also on that. There are both facts and feelings in this review. Good luck senior or injured dog parents I hope it works for you and you feel the cost is worth it. I WISH I NEVER BOUGHT THIS ITEM and had to deal with this company! No empathy.

Refused to accept a return on a $100 item. As a result, I refuse to order anything else from you.