WalkinpetsReviews of walkinpets.com

Response from WalkinpetsMar 26, 2024

Hello Patti, we're deeply sorry for the loss of your dog and the distress caused by the delayed delivery. Please accept our heartfelt condolences during this tough time. We will be reaching out to arrange the return. Additionally, we will investigate what caused the delay in delivery to prevent such situations in the future. In this difficult time, if there's anything more we can do to support you, please do not hesitate to let us know.

Response from WalkinpetsMar 21, 2024

Thank you Calvin for your feedback. We're glad to hear the wheelchair meets your expectations. We understand the challenges in ordering the correct size and want to emphasize that our goal is to provide the best possible experience with our customer care team. Please note, we facilitate returns to ensure quality and satisfaction, as we do not offer exchanges. We're committed to understanding and addressing your concerns further and will reach out to discuss. We value your input and are here to support you and your pet.

Response from WalkinpetsFeb 12, 2024

Hello Dena, Thank you for taking the time to review. We are reviewing the case and will be following up with you via email in regards to your return.

Response from WalkinpetsFeb 1, 2024

We are sincerely sorry for the sizing issues with your boot socks and harness. We aim for precise product descriptions and appreciate your feedback for improvement. Although we don't offer returns for these items, donating them to a pet in need, like at animal shelters or rescue organizations, can be a beneficial alternative. This way, your purchase still supports a pet who could use these products. Thank you for sharing your experience, and we regret any inconvenience caused.

Response from WalkinpetsDec 26, 2023

We are sorry to hear of your experience. We always recommend that you refer to the return policy located at https://help.walkinpets.com/faq/return-policy

Response from WalkinpetsDec 20, 2023

Thanks for taking the time to review,. We would like to offer a specified time for one of our Fitting Specialists to work with you directly on Zoom or Facetime. A few tips and tricks can make a big difference in your pet acclimating to the product. Please let us know via [email protected] what a good day and time that would work.

Response from WalkinpetsDec 7, 2023

We are very sorry for your loss and send our sincere condolences.

Response from WalkinpetsNov 16, 2023

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We will be reaching out to you directly by email.