WalkinpetsReviews of walkinpets.com

Although I do love the products, I am still trying to get my dog into a wheelchair I bought in December, because I’ve needed additional items that I haven’t gotten, and also because he is deteriorating and now I need the front wheelchair part. I have communicated back-and-forth and emails to the person who had begun to help me, but she only gets back to me every other week or so and I’m losing valuable time. It’s a bit disappointing .

The extender that came in the box wad already broken. Currently trying to find a way to fix it. The quality is sub par, the whole thing shakes. Definitely not worth the $500. It's not even made in the US, it's from China.

We ordered an extra large harness for our disabled German Shepherd. It came with zero instructions. After we figured out how to use it, we saw that it would be very difficult to get it on and off him. It was on him for less than 2 minutes. I promptly and thoroughly cleaned it, and applied for a refund. They sent the return packing slip with my understanding that they would deduct the cost of return shipping from the refund. What they refunded on a very expensive harness was 58.00. When asked why, they said it was because the harness smelled of urine. Interestingly, the dog never urinated on it. Our vet had recommended them to us for a dog wheel chair, but we will find one elsewhere as this company could care less about the pet or the pet parent.

While you shipped it out with good speed, I have yet to receive my order. It will be 2 weeks after the order was placed before I receive the wheelchair. I feel you should advise customers that you free shipping is via slow boat to China. I would have gladly paid extra had I known it would take 2 weeks to get the wheelchair. I'll rate the wheelchair when I receive it.

I need the wheel chair. I got a wheelchair for my dog but needed front wheels for my dog. But when I got the front wheels the left wheel latch was broken. I thought that they would send me another front wheel and want me to return the broken one. But they are sending me the latch in stead. I am not going to put in on there. It look to difficult. I am very upset set. Not happy. This delays her therapy for my dog. This time is very critical for her.

Sadly, didnt fit at all. Im going to try the next size up (although i picked the original size based on both careful measurements and a long discussion with customer service.). My dogs leg is to thick in diameter to fit in the “U” around the leg. (Not one of the measurements requested) I was shocked that “your policy” is the charge shipping for an exchange. I’m afraid the next size up will be to tall… If it is Ill have to pay shipping yet again!

I have never had so much trouble buying a product on line... First:: The website would not accept my order...I called the customer service number for eternal hold... A CSR from the website chat offered to call me to complete my order.. Which she did very pleasantly... As I had a Toy Pomeranian with no use of her back legs I approved and paid for 2 day Fed Ex Shipping..In anticipation of arrival on Wednesday I checked the tracking only to find my shipment in Ohio...At which point I contacted Walkin Pets, who then credited the additional shipping to my account... I DIDN'T WANT SHIPPING COSTS... I WANTED THE WHEELS FOR THE DOG...Tat is why I paid for 2 day..I finally had to pick the shipment up from Fed Ex on Friday evening...And that was an entirely different problem... Never Again..

It took me 4 days of calling before I could speak to someone. I left three messages and no one returned my calls. One day I sat on hold for over an hour, I was next in line and it turned 6:00 and they hung up on me. You're lucky you sell a product that isn't easily accessible or else I am sure alot of people would go elsewhere.