WalkinpetsReviews of walkinpets.com

Horrible customer service! Bought a wheelchair that unfortunately did not work out for my 13 old pug. Returned to them and they deducted a 40% restocking fee. Bye bye shopping independent and small businesses, Hello Amazon for all my future purchasess!

I never received the product I ordered nor have I received a response after submitting a help request. I’m still waiting for assistance for a refund.

Although the splint seems durable, no matter what we did, it did not stay on my dogs foot. The sizing was the size suggested and does fit well, but slips off quickly.

My dog Sweet Tator has bone cancer and the first brace I ordered was to big. I spoke with Morgan and she suggested a small size adjustable brace. Which I ordered. I returned the first brace and it was rejected because it had been used. Your representative said it had to still be new. How is that possible when you are dealing with pets? The second brace did not fit either. She wore it only partially one day. The swelling of her leg met the brace at the adjustment screws and put to much pressure on her swollen joint. So I spent over $200 trying to help my pet get out of pain and your 30 day return policy is bogus since the braces have to be new to return them.

Product wasn't shipped as promised. They said it was due to doing inventory. I would think the customer would come first. I paid for priority shipping which means I would recieve the splint in 3-5 days and it has been 7 days now and I still haven't recieved the splint yet. Bad experience would not recommend using this company.

I ordered a large handicapped device for my crippled Husky BASED ON THE MEASUREMENT INFORMATION PROVIDED ON THEIR SITE . When we received it, because of her curved back, it didn't fit well. I called and the company who nicely said they would send me smaller wheels for the device and a return label for the larger ones--only after they had me try three things to "correct it being too large for the dog," which was ridiculous. Over a week later, I called again because I didn't receive any replacement wheels. At that time, I was told they didn't send anything because now I'd have to buy the smaller wheels! I was furious! I then choose to send the entire device back. So, they send me an email about returns which includes, "To ensure the maximum product refund please make sure that the item is clean and free of hair, and make sure all original packaging is included (mesh bags, tags etc). Upon arriving back at Walkin’ Pets, every returned item, even those in new condition, are closely inspected. Allowing us to maintain the highest level of quality possible and to ensure that every item we ship out is perfect for the next pet. What happens if the product is returned dirty, missing parts or damaged? Our returns department will need to clean, buff, fix or replace if necessary. This requires resources, so you may be charged a restocking fee. I am sure I will get that fee even though the dog had it on for 2 minutes! Overall, all they had to do was send the correct wheels with the return label that I was originally promised. They are a horrible company who clearly lacks leadership and consistent policies, has poor customer service, and takes advantage of crippled pet owners. Shame on them!

It seems they give inaccurate sizing calculations, because the drag bag they sent me was too big, even though I followed their guidelines exactly. My dog weighs about 50 lbs and the scooter base is just way too light and flimsy. As she tries to put her paws down and walk, the front of the scooter lifts up, and she tilts backward. This scooter base needs to be significantly heavier for larger dogs. Good idea, but it's pretty much useless for my dog the way it is.

Walkin' Pets is the WORST company. They have NO customer service. Their products are over made and poorly designed, with many cheap parts that shrink or break. It is a terrible company. Rude people who don't help. Absolutely awful. And way too expensive. Do NOT buy from Walkin' Pets or Handicapped Pets. Find someone else; you'll be happier.