K. N.
Phenomenal staff support
I had trouble paying for the items I wanted as my bank card was rejected by the payment system. Their staff was helpful and offered to send me a Paypal invoice. Got it figured out anyway with my sister's help. They sent an email to say that my wheelchair order was not on file (this is because I bought my wheelchair overseas) and they wanted to check if the harnesses I ordered were the correct size. I am really impressed by how conscientious their staff was/is and how caring the company seems overall. I care about my doggo a lot and definitely would have been upset if the wrong size had been ordered (and been delivered overseas, no less) so it was great to have them check in.
Response from WalkinpetsNov 30, 2022
Hi There, Thank you for your kind words and for being a fantastic customer. It is our genuine pleasure to provide the best possible customer service and products at such a difficult time in a pet’s and family’s life. We are always here to help should you have any questions. Have a wonderful day!! The Entire Team at Walkin’ Pets!! Best, Olivia M.