WalkinpetsReviews of walkinpets.com

Response from WalkinpetsMar 5, 2023

Cynthia, our team is sorry to hear that your dog is unable to use the front leg braces. It breaks our hearts to hear that. Walkin Pets will always provide new, high quality product to our customers. If there is anything that we can do to assist or provide new product to assist your dog, please do not hesitate to contact us.

Response from WalkinpetsMar 5, 2023

June, the team is sorry to hear your pet did not take to the Socks. Our organizational goal is to help all pets in their time of need. If you would like any assistance in re-sizing new socks, please reach out to our customer care team for assistance.

Response from WalkinpetsMar 5, 2023

Pamela, we hear your frustration with the time on hold. Walkin Pets is accutely aware that your time is valuable. While we strive to always return voicemails in a timely manner, we did fall short on this for you. For this, we do profusely apologize.

Response from WalkinpetsFeb 28, 2023

Julie, we hear your frustration on this order. We are processing a full refund and working with USPS to make a claim on the original order. You have our apologies for this issue.

Response from WalkinpetsFeb 24, 2023

Linda, thank you for taking the time to share your frustration with us. I sincerely hope that your concerns have been allayed after speaking with our customer care team last night. We do strive to be the best all of the time, but in this case we did fall short. For that, you have our sincerest apologies. If there are any other items with which we might assist, our customer care team is ready and willing to assist.

Response from WalkinpetsFeb 22, 2023

Thanks for taking the time to let us know about your experience with the splint. It is disappointing to us that your pet did not have a good experience with this product. Please do not hesitate to reach out to us if we may provide another type of product for your use.

Response from WalkinpetsFeb 20, 2023

Hi John – We want to sincerely apologize for your experience with us and are so sorry to hear about your loss. Your dog is top priority and are saddened to hear of the troubles you had to go through during this difficult time. We want to make this right for you and would love to hear more on how we can make this situation easier on you. Thank you for taking the time to bring this matter to our attention. We will use the feedback provided to create a better experience for our customers going forward.

Response from WalkinpetsFeb 21, 2023

Thanks for the feedback, Alan. We have a few resources to ensure that the fit is correct. Not only do we have some videos on our website, but we have folks on staff who would be happy to work with you on the proper fit. Please do not hesitate to reach out if we may take the time together to work on the proper fit. We want to ensure that your pet is safe and comfortable.