WalkinpetsReviews of walkinpets.com

Ordered on March 7 spoke with customer agent on 8th to confirm and re measure my pet , she said it’s all done and Oder going through now … never sent my order and I had paid fedex faster , then I called on Monday and she said oh it looks like something g happened with fedex and blamed them meanwhile I never received any info from your company until I called , she then said oh we put it through today and done this happened it should get there faster … fast forward till today and still no wheelchair and it’s March 15 . So upset with this.

Ordered the size of rear leg splint and foam sheet as they suggested since our Buffy's leg did not match their sizing chart. Had to purchase a label to return. As soon as we took it out of the box we saw that it was too big. She never even wear it. They only credited us about half even though we returned it along with the foam in the original pkg which was already shop worn when we got it. Ordered the next size down they made us buy the foam again to get free shipping . The splint it was too heavy and slick, our sweet baby couldn't walk in it. She didn't have time to adjust to it before she passed. Rather than getting just half our $ back again we will donate it in her memory.

Harness too heavy for dog with multiple slipped discs. Will be sending back.

Can I return. Simply doesn’t work for my dog.

I paid to have my item delivered express. I ordered it Saturday March 4. I realize that it was on a weekend. I received a call Tuesday and was informed that the one I ordered was not in stock. I ordered a different color and ask when I should receive it. She told me Thursday. Well here it is Saturday the 11th of March. Have not received the package. Tracking says pending. Why did I pay for express. I could have just went with normal free shipping and receive it in the same amount of time. Very disappointed.

My name is wrong!!

Customer service was very poor. I called and left multiple messages to customer service and it took 3 days for them to get back to me. When they did get back their advice and support did not help.

First they shipped someone else's order to me and then when I got the correct order it wasn't as advertised. There is not 2 different cutouts and no way for dogs to pee while in the harness.