Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sarah B.
The brace does not fit my pet and there was no information in the packaging on how to return it.
Response from WalkinpetsMay 5, 2023
Sarah, please contact us via email at [email protected] or via phone at (888) 253-0777 to return. We would be happy to set up a Facetime with a specialist to offer fitting advice for the brace.
Allen
After calling and talking with their customer service department and explaining I had a small Yorkie/Shitzu mix dog with pinched nerves in the cervical region of his neck causing him to loose function of his front legs. They recommended a small wheelchair with front wheel attachments. I got the wheelchair, assembled it and it was too big for my pet. His front legs couldn't tuch the ground. The support straps that came with the front leg attachment were bigger than the support straps that came with the "small" wheelchair causing an imbalance in adjustment front to rear. The customer service woman I talked with was not helpful at all. This size wheelchair cost approx $385.00 after a $100.00 discount. With "free" shipping. But on a return item the cost to ship it back was $70.00 my cost and they charge a 10- 20% restocking fee. Buyer beware! Not a good experience at all. Instead of offering solutions all they did was ask what do you want us to do for you. Well they could have made it right by offering choices the fit my dog.
Response from WalkinpetsApr 25, 2023
We are so sorry. We are customarily known for our exceptional customer service and for properly guiding pet parents to the right product for their injured or ailing pet. We want to make this right. Please call us at your earliest convenience at (888) 253-0777
Brandon E.
I tried to get an exchange to a different size and have never recieved a response email or phone call.
Response from WalkinpetsApr 18, 2023
Brandon, thanks for reaching out. I can see that you have had a chance to work with our team this morning. Please let us know if there is anything with which we may assist.
Amy
The brace is so complicated to put on and the instructions I've found are just not helping. Was hopeful, but its just too complicated to be practical.
Response from WalkinpetsApr 14, 2023
Amy, we would be happy to work with you on the proper fit. Our folks are available to discuss via phone, Facetime, or Zoom. Please let us know how we may best assist by contacting us at [email protected]
K T.
Doesn’t fit the dog, despite all measurements taken. Cannot safely get dog into wheelchair.
Response from WalkinpetsApr 13, 2023
Kathryn, we would like to work with you on finding the right size chair for your dog. Please reach out to us at [email protected] and we will work with you to right size the chair.
Phillip M.
No product received yet
Response from WalkinpetsApr 13, 2023
Thanks for letting us know, Phillip. The package has arrived at the Customs in your destination country. An email with the tracking number has been sent to you. Please let us know if we may be of further assistance.
Jack H.
I paid for 2daw shipping. $100.it came in 4, when I was out of town. I would like my money back.
Response from WalkinpetsApr 13, 2023
Jack, thanks for the input. We did ship this product on the scheduled day. We are going to follow up with Fedex and contact you directly regarding this issue.
Debbie H.
First the fact that I received a survey to review my products before I ever received my order should tell you the whole experience. I paid for rush shipping because my dog was drastically deteriorating rapidly. She had injured her leg and back and had began knuckling in her right back leg. I reached out to this company for two products the vet recommended. I needed the products asap. Paid for rush shipping and still haven’t received anything and it’s now 8 days after my order. I’ve been on hold over 20 minutes and still caller number 2. I would never order from this company ever again.
Response from WalkinpetsApr 11, 2023
Debbie, thanks for your comments. After reviewing your case, it appears that the shipping chosen was Fedex Home Delivery, which is 3-6 business days from shipping. Based on the date of the order, the product is scheduled to arrive within that window today. All of the shipping partners count business days, not weekends for delivery windows. Also, thanks for noting the time spent on hold. Unfortunately, the Monday that you attempted to contact the customer care group, there was in large spike from the normal call volume. We apologize for not hitting your service standards.
