WalkinpetsReviews of walkinpets.com

I still don't have my order! (Since the time of this review I have finally received my order. The order was placed on May 1st and I finally received it on the 17th. Not the dates they have stated. Very delayed delivery.) Valerie Palmquist

A bunch of the parts are missing. I will be returning it.

Purchased Feb,2023. Numerous calls with assembly problems that I had to purchase additional parts twice! Ordered boots that were too small. Did not wear. Would not refund.

The product still has not arrived ! Normal portal services especially for international deliveries take a long time . I tracked the package and it was in customs for 2 weeks now it’s for delivery for the past week and still didn’t get it . Perhaps courtier services such as DHL or FedEx May be better option for international delivery .

Costumer service is horrendous. Eight years ago,I ordered a cart for my paralyzed pug. The procedure was seamless. Well,it obviously has changed. I donated the cart to a Pug Rescue who took in a "thrown away" pug. He is full of life and drags himself along. As I'd to be expected,dragging himself in places like the yard causes skin breakdown. He is a happy boy who wants to run with his siblings. Well,I misplaced the frame but two sizes of wheels and 2 harnesses went with him to rescue. I talked with someone on phone 3 weeks ago. And ordered the replacement parts. She assured me that I was buying the correct parts. I paid a tad less than $60. 5 days later,the parts arrived at Frank's foster home. She sent the wrong parts. How this could happen,I do not know. Clearly,she has no idea what a cart is. Walkin' Wheels advertises that they have replacement parts. As.Frank was in rescue,his foster Mom took over the task of getting replacement parts. Calls with messages placed daily were not returned. Wrong parts again were sent. The customer service rep was sarcastic and rude. Missi Hogan,her foster,is yet to get the correct parts. She was told the replacement parts would cost $276.00. A new,mini cart costs $267.00 . So she bought one. Missi has sent you the names of your customer service reps that should not be in this job. Three weeks later,Frank is still dragging along, and there is no cart. The former company cared about handicapped dogs. The current company only cares about making $$$. I am a part of a huge rescue network,USA and Europe included. Do NOT Buy A Cart from Handicappedpets.com,formerly Walkin'Wheels.

Unfortunately my dog just could not get used to the device. But, I would recommend it for others to try.

Prior to ordering the items, I was in communication with the company and I queried shipping times seeing as it was critical to my dog's current health condition. They confirmed that the International Priority Courier service would take 1 Business Day so I went ahead with the order. However, after placing the order, I received the tracking info indicating ONE WEEK for delivery - which is when I actually received the package - a week after ordering!! Thankfully I did not choose the International Economy option which stated 2-3 Business Days because I guess that would take 2 to 3 weeks. I would also like to add that I paid an additional $100 to FEDEX for clearance. There was no indication of any potential additional charges.

I’m sure it works fine for a lot of dogs, but not ours. We need to return it