WalkinpetsReviews of walkinpets.com

So far as Handicapped Pets they were so so. FEDEX completely dropped the ball. I paid OVER $300.00 to have the quad shipped overnight. I ordered it on Wednesday. Paid the money. A very nice lady assured me it would ship the next day. It did. I followed the progress of the order and then first thing Friday there was a delay at Fedex in Pineville NC. It never showed Friday. On Saturday the tracking was showing the package had arrived in Indianapolis. YES Indianapolis!! I called fedex and as I expected they were useless. On Sunday it showed the package had arrived back in Pineville. fedex was still useless. On Monday it showed on delivery vehicle for delivery. I called Handicap Pets and talked with a young man who stated he understood my problem but had to talk to a supervisor and someone would call me back. Now the reason for 2 stars. I never got a call back. I refused the shipment and threw it back in Handicap Pets lap. We'll see how it turns out.

I wish the walkin wheels had been assembled when I received it. I am trying to find someone who can assemble it for my dog and that's been a challenge.

Plastic clips for the rear legs support harness break very easily. Also, the push tabs to adjust the height/width are extremely difficult to push in - doesn't work as smoothly as it should.