WalkinpetsReviews of walkinpets.com

Fast , efficient and professional service with a great product.

The customer service i recieved from Samantha and Stuart was exceptional. Samantha even took the time to find me a less expensive way to ship the parts that I needed. They are the type of people you want to represent your company. I have been raving to my friends about how great walkin pets customer service is and how fantastic their wheelchairs for dogs are. There was a slight mix up in one of the parts that i ordered which was taken care of within minutes of me contacting them.

The team's professionalism, the promptness to respond to my order and delivery was quick.

Was relatively easy to assemble. Greatest difficulty was fitting to our dog. She has adapted and now enjoys wearing it outside.

The company and the product are excellent. Without her wheels, my 16 year old Corgi would have been gone a year ago. She adapted to the wheels immediately and flipped herself over trying to chase her ball. A month ago, there was an issue with a stripped scew (probably my fault) that would have been difficult or impossible to repair. Not only did they honor the warranty, they replaced the unit and on top of that sent it overnight early delivery. You don't see customer service like that very often anymore.

My first review said the company would not refund my purchase. I was really wrong and apologize. The company refunded me quickly and customer service was in contact with me constantly. Thank you.

This was THE best purchase we made for our dog. He loves it! Will be buying more add ons.

helpful information when i called and fast service