WalkinpetsReviews of walkinpets.com

This is VERY difficult to get on my dog. After fighting to get it on him for about 1/2 hour, he wears it and seems comfortable. I do not have that much time to put it on him every day so we can't use it as often as we would like. I cannot tell if it is effective.

Please revise your instructions. The pamphlet used descriptions of the pieces as though I know what you're writing about. Try to remember that for most customers this may be the ONLY time we buy a wheelchair for a pet -- so familiarity is low. Pretend that nobody knows what you are talking about and keep it simple. Fitting your pet. I would expand this part of your instructions -- especially for the "odd shaped" dog. I have a corgi and fitting her was very difficult with so many adjustment points. Perhaps advise with where to start, then move to this part, then this part. The quality of the parts is excellent, and I have no complaints on the actual product.

I was disappointed that return was so difficult to make. I needed to order larger wheels and struts and my boy never got to use them as he passed. The return requirements were a bit extreme, same packaging no sign of hair, restocking fee. I would hope you’d say just donate them Xbs we will refund you like most pet care companies. It not worth the effort to return them for $56

Everything was good except there was no instructions in the box so got those online and one of the holes were not threaded for the screws so we weren't able to use all the hardware and put the wheels on properly but still works.

It wasn't difficult to assemble the walker. The issues are with harness. Every time I adjust it to proper tightness, it becomes loose next time I put it on, and I have to adjust it all over again. I've been introducing my dog to wheelchair every day, but she's fighting it The wheels tend to roll back, and it's difficult to steady my dog in order to go forward.

Great company as long as you don’t have to exchange products. Then, it’s just trouble. They do have the best product on the market.

Wheels are great! Purchasing was ok, but there was NO follow up or confirmation email that my purchase was accepted and that it got shipped. I had to email cause website would not confirm my order. Please do better so people can feel good about their purchase for their furbabies!

I received my order in a timely manner. My order was not complete. There was no packing slip to indicate that my missing item was on back order. I spent considerable time finding out that fact. Although I am retired I still consider my time valuable. Please consider adding a packing slip to your outgoing orders . I am sure this has happened to other customers and it is a simple fix.