WalgreensReviews of walgreens.com

I received a message from "Walgreens" that a prescription was due. I ordered it and received a response that it would be ready with a scheduled pick up time. When made a special 30 mile trip to pick up, the pharmacy tech informed me "it was too early." I explained that I had received instructions it was but that did not matter. I spoke with manager "Mike" and was informed that the message was generated by a "third party" and that he would speak with his manager about the problem. I requested to be contacted, but nobody called. I got another message that another Rx was due. Again the same run around. On the second order I included a note requesting that if they could not honor the quoted pick-up date to please call me. But nobody called. So TWO wasted trips.THIS HAS BEEN GOING ON FOR YEARS!!!! I have written before and nobody ever responded. Website contact form does not work. I will be posting this on google and every forum I can find. I am now in the process of transferring all my monthly scripts to Optum Rx, mail order. Thanks for nothing. Edward "Ralph" Kinsley

The Walgreens CEO should try being a customer. Absolutely no regard for customers' time. Automated system is pathetic. What if I am sick and my voice isn't functioning, yet it defaults to voice without a prompt for key touch. And then you need to waste your time listening to unimportant sales pitches on flu shots and other services before being able to do a simple order. Today I had an auto-refill not being filled so I called and had to wait to talk to a technician, who was clueless as to why I needed to talk to him. I had refills within window available. Then they said it would be ready at 1 PM 2 days from now. I didn't need it earlier, but asked why and was told he had to transfer me to a pharmacist. Not necessary, but if there wasn't a near monopoly in my neighborhood, I would go elsewhere.

I absolutely hate using Walgreen's as my pharmacy. To begin with, even the simplest call takes about 15 minutes: first to navigate the lengthy and extremely limited automated answering system (that has never once been able to actually help me with what I'm trying to do), then you get forwarded to a call center where no one is able to actually help you with anything other than telling you if your prescription is ready or not, then you inevitably get put on hold for however long it takes for someone from the actual physical pharmacy to answer, THEN you can speak to someone who might be able to do something. I've asked if there is any way to circumvent this system, I was told there is not. Visiting the pharmacy is somehow even more infuriating than calling. Whether it's 10 am on a Wednesday or 10 pm on a Saturday, or anywhere in between, there will always be a line in both the drive-thru and in the store. Usually only one tech will be working at the register while three other techs and two pharmacists fill prescriptions and chat in the back, in absolutely no hurry and without even glancing at the second unused register or the line of impatient customers. I have grown so frustrated with service at this pharmacy that I have given up and left without needed medications. I worked as a pharmacy technician for years, and if my store were to operate for just one day in the way that this one does the entire staff would be seriously reprimanded. After once again abandoning a barely moving line out of complete and utter frustration today, this time without antibiotics I need for an infection, I have finally decided to switch pharmacies. This Walgreen's is literally down the block from me, but that is no longer enough to keep my business. I am willing to drive into town for my prescriptions if it means never having to call or visit that place again.

I have several chronic conditions and I used to fill all my prescriptions here. I didn't realize that the pharmacist gets to decide whether or not I receive a medication. Their corporate office gives them full reign. Don't waste your time with them. The customer is always wrong and people like me are treated like drug addicts because of our chronic conditions. I moved all my prescriptions to another pharmacy. I will never go to walgreens again.

I love this store, specially the one on 17th & Grand in Santa Ana, CA I love their staff, Darlene is so helpful, she's always smiling and greeting customers and answers all my questions and helps me with any product questions or deals of the week. For sure I would recommend this store.

Felt really sick & went to MedExpress, who sent Rx to Walgreens. It was after 6 on a Sunday so I went in to pick up the prescription at 10 am on Monday, figuring that gave them an hour to fill it. Sign on the window said they don't have a pharmacist and can't fill anything, call this number if it's an emergency. It wasn't but I called anyway to see if they could fill it at another Walgreens. Good thing it wasn't b/c the recording said they were closed for the Labor Day. Went inside and was told there was nothing they could do, I should come back tomorrow! C'mon people, I understand if you don't have a pharmacist for today but you have other stores in the area, and I'm sick today - I can be well on my way to feeling better by the time you open tomorrow. So I called MedExpress and asked them to send the Rx to CVS across the street, which they did. Picked everything up a few hours later; CVS even managed to retrieve my updated insurance info so I didn't have to wait on anything. CVS will get all our prescriptions in the future.

Every time I have gone to the walgreens in dsm iowa (1330 university) they have something on the shelf marked as one price (on sale or clearance) and get to the check out and it's the wrong price, or it's not actually on sale or in the wrong spot. Last time the items were marked on sale, it was 8pm, and they said the prices weren't actually on sale until the next day. Tonight I went in to pick up a few things and there were face wipes on clearance and the sticker said the item clearly, but the person said that THIS item was in the wrong spot. ALL 6 PACKS OF THEM. Then proceeded to remove from the shelf, know that there was no empty spot for those wipes he removed, and told me that werent supposed to be there. Any time I have ever worked in retail. If the price was clearly marked and its somehow wrong due to the store failing to do their job (stocking shelves correctly) then we were forced to honor that price for them and THEN remove the item so the mistake didnt happen again. When did this process change. I literally barely go into this store anymore because it's always something messed up or "marked wrong". When does it end? When are employees held to standards? This person literally said "no one does anything around here" when I asked why this is happening YET AGAIN!!! SERIOUSLY!! Customer service isnt that difficult. If anyone gives a crap, send me an email and ask me questions. It's really getting old. We keep losing stores on this side of town and are being forced to shop in stores that have crap customer service so maybe make some changes

Firstly the lady helping me at the counter looked confused the whole time. They wouldn’t sell me tobacco products because something with the computer when I presented my Id and was clearly of age they couldn’t just look at my id and sell me the product because they are that dumb. I believe they are racist because they sold the white lady in front of me cigarettes when she was younger than me. They claimed it was age but I man 23 years old.