Sofia R.
I was not allowed to use my expres check out pass.
I use Walgreen’s on Hikes Lane. I have Bronchitis, I had been waiting all day due too my inhaler was out of stock, which is fine. However, once my RX was ready, I got the text and paid online for express checkout. I have used this numerous times, I even used my friends card cus I did not have enough on my and gave him the cash. Just so I could do the express check out and come back home. I went to Walgreen on Hikes LN 40218 , there was a line one persone in drive through and one working counter and the Manager came to help. I went to the express check line and showed them my scan, another customer got upset amd said I had to get in back of line. The pharmacy tech stated you have to get in line. I said no, that is the point of paying on line. I even stepped back and pointed to the sign, the Pharmacist on duty also said no we cannot do it, we have only one person working the counter. I said yes that is the whole point of paying on line. Needless to say they made me go to the back of the line and waited about 10 mins. Mean while Im coughing ( I did have mask) and people looking at me. Then when I got to the counter, I showed her my bar code to scan she said I need your information, I then said again once you scan this it comes up. She scanned it then proceeded to tell me I had to pay. I then again explained no its paid for, that is the point about express check out. I have used express check for over a year, I have never had this is issue weather its 2 or 3 people working. I felt that I went through everything to get in and out quick for no reason. Also I do have issues when I do use express check out due to a lot of people do not know or understand exactly what this is. I feel a sign being more detailed on what exactly express checkout is should be posted. So that people like myself or other customers do not get called rude or other names I rather not say. If they are not going to validate my express check out, then why offer to me or any other customer for that matter. This happened on 3-19-20 between 615 and 640 pm. Not to mention the Pharmacy and the tech were very rude. Im looking forward to your response.


