Julie
Great app, but customer support could be better
I had a great first experience with Wag. The walker who came to our house was very professional and I felt like I could trust her with my pets. The only reason I am giving 4 stars instead of 5 is because I had a bad experience with customer service. The walker asked if she could come at 11 am instead of 10, and I said fine, because any time in the morning would have been fine by me (but Wag forces you to choose a particular time). Next thing I know, I'm getting a text from Wag saying that they are sending someone else because my walker hasn't come on time. Both the walker and I were trying to get in touch with customer service (she had been doing so for several hours at this point), but we were both left on hold. Finally, someone from Wag texted me, but it appears that Wag doesn't have a good support ticket system, because two separate people started texting me about the same issue (although one of them was not aware of the broader problem with the canceled walk). So 4 out of 5 stars for that hassle.