Wag!Reviews of wagwalking.com

WAG has been a wonderful provision. The company is five star and the WAG walkers are most kind, courteous, and helpful. Appreciate all your help, thank you dear ones for everything.

Highly recommended

This app is awesome, easy and reliable.

Great service! My dog is always super happy and it gives me such peace of mind knowin he’s been out on a nice walk while I’m at work. Our walker gives great feedback and I’m happy it’s usually the same person everyday.

I was skeptical at first but after meeting my first two walkers I was very pleased. The walks I paid for are approximately 30 min. but sometimes they walk my dog a little longer. Plus the real time app while they are walking is amazing.

I love wag! They make sure my baby pups are taken care of and they are super easy to utilize!

We had a walk scheduled for 1pm today, where the company says they ask for a +/- 30 minute interval time from the schedule time. At 1:23, I was told that the walker would arrive by 145, already late. At 145 I contacted the walker to ask where he was as it still did not show that he was there, and he mentioned he was 15-20 minutes away at least, due to train traffic. I wait another 20 min and contact him again, and still he says hes "10-15 min away, depending on if he can make the train transfer". I can tell that this guy has no idea when he's actually going to make it to my apartment to get my dog (already an hour after the scheduled time), so I call Wag support and click the "time sensitive request". I'm put on hold. For 6 minutes. and no connection. So I hang up. I'm texting their support to find an alternate walker and at 226 they were STILL trying to find someone as this first bozo was still stuck on the train. Wag should be first off embarrassed and ashamed at how their so called customer service works with its customers, and livid at the walker for not having the foresight to think that a day with some snow here would cause train delays. My poor dog has been waiting for 1.5 hours after the scheduled time to be able to use the bathroom. I ended up calling my local doggy daycare who was able to get a walker over and pick him up within 5 minutes of me calling. I will never be using Wag again and implore anyone reading this review to continue to use your local daycares and dog walking services over this business.

My favorite thing about Wag is their dedication to customer support. The Wag team is so responsive. Whenever I have a question or concern, I know I can reach out either by phone or by text (so convenient!) and I am guaranteed a quick answer.