Wag!Reviews of wagwalking.com

Seriously, the worst customer service I have ever encountered. My Walker left my lockbox open and my key was stolen. I had to get my locks changed. Was told I would be reimbursed. I was then promptly ignored for 2 months, despite repeated calls, texts and emails. I was not allowed to speak with a manager. Was repeatedly told one wasn't available. Was repeatedly told that one would call me back. Never happened. I finally gave up and switched to a different service. Please don't give these people your money !!

I think Wag is a wonderful service. I took a job in another city so I currently commute about 3 hours round trip..too, too long to leave my pups home alone and with no outside relief. A former co-worker sang its praises and I have had absolutely no concerns about the safety of my home and pets. Honestly don't know what I would have done without Wag to help during this time of transition.

I posted a review on this place (Wag) a few months back. Horrible experience with them! If I could give them 0 stars I would. A few months back one of the so call "professional walkers" lost my puppy. I was lucky enough a very nice couple found my pup. The walker stayed with all my puppy stuff. I talked to Reyna (manager) and other staff about getting my stuff back. They offered me free walks and my money back in return I had to delete all the negative reviews I posted about them. They wanted me to sign a contract and then get my money back. obviously I decided not to sign the contract. I feel like people deserve to know how unprofessional and irresponsible these people are. It's been months and never heard from them. I wouldn't recommend Wag to anyone.

Great program, only thing I wish was different is being able to bulk edit your schedule. Also, incentives to keep using the app would be great!

Michelle was extremely comuntive and on time (not miami time 😉). She sent me video along a track on Gñiomo walk. I would highly recommend her and this app.

I LOVE THE APP AND THE WALKERS ARE ALL VERY FRIENDLY AND NICE

I signed up for an account in order to see the pricing. I didn't like the price, so I exited out of the website and that was that... so i thought. I proceeded to get multiple text messages per day which i tried to stop by texting "stop" (didn't work). I tried emailing support to cancel my account and stop the texts (didn't work). I finally found the link to cancel the account and did it right away (takes 2 business days to complete...). The most UNACCEPTABLE thing that happened was this morning when i received a message while i was at work letting me know that there was someone at my house trying to get in through the front and the back door. i NEVER signed up for this, i NEVER gave anyone permission to come to my house and try to open doors. I called costumer support to ask them what the heck happened and they kept saying "sorry for the inconvenience, sir".... this is NOT an inconvenience, this is a very scary situation to have a random person trying to open my doors when i am not home and never signed up for this.

This was my first time using Wag - I heard all great things and had a wedding planned for the weekend so figured it was the perfect opportunity to use the sitting feature. I had never had a Walker before, but figured "what could go wrong". As I was a bit hesitant letting a complete stranger in my home, I reached out to Wag ahead of time asking what I should expect with my sitting. They mentioned "...adhere to the owner's feeding and care instructions, in addition to potty breaks throughout the schedule. Short walks are included in the schedule and typically occur 3-4 times per day for up to 10 minutes." I felt like I was in great hands. I reached out to the walker that was assigned to me weeks in advance to get an idea for her personality, see if she had any specific questions, etc. She was very short in her responses, but figured she was a professional and so she knew what she was doing and didn't need any tips/advice. During the sitting, getting any update from her was difficult. I did not want to seem like an overprotective pup parent by asking for updates, but then again, I was letting a stranger into my home with my dog, so I feel I had a right to. Her responses were short, not detailed. I asked how things were going and she responded, "Everything is good". I then asked for photos stating "I missed my girl" but really was concerned if she was even there. After 2 1/2 hours had passed I received a response from her stating her phone had been having issues with photos. I didn't expect for her to be there all day, so had she said, she just got back and was about to walk her, I would have been fine with that, however I felt her response was not genuine. After the photos being sent, I was already displeased by the lack of communication on her end so I chose not to respond to anything – as long as my pup was being taken care of, I was going to let the lack of communication go and hope for a better sitter next time. Next time will never be with Wag. I came home to a complete mess, it's as if I left my dog alone all weekend. Had I wanted my dog walked, I would have booked a walker, not a sitter. I came home from my vacation to pee stains all over my floor, a trash can full of poop clusters and pee rags (she didn't even try to hide the evidence), and poop stains on my carpet. I had purposefully made sure my home was in good condition prior to leaving, she was going to be staying there so wanted to make sure it looked nice for a guest. She obviously did not care to show the same respect towards me. I immediately called Wag on Sunday once I returned to describe the situation I had just come home to. The person on the phone could not help me and had to transfer me to a customer care rep that was going to have to give me a call back. I did not receive a phone call back and instead had to call back again, and again, and again. On Monday I received a phone call from a customer care person whom, after listening to my entire Wag experience, let me know that he was going to circle back with the Wag Walker, hear their side of the story and get back to me. I did not receive a phone call/email/text from Wag. The entire back and forth process dealing with their customer service and having to leave a message to get a call back is completely ridiculous. After countless calls/texts/emails for over a week, trying to get this issue resolved, I finally received a phone call stating I could get $100 free Wag credit or a full refund. I thanked the customer service rep for the offer but wanted my refund and to be done with Wag. My sitting started on September 7th, I filed a complaint for the sitting on the 9th, it is now the 24th of September and today is the day I received my refund - via a third-party application that I had to download, fill out my bank account information, submit an invoice to Wag, and then be paid by Wag. Last time I checked this was 2018 and if they are able to charge my credit card in the blink of an eye after a sitting, how can it possibly take over 2 weeks to process a refund. In conclusion, I would never use or recommend Wag again. I understand that I may have had one of a thousand rare instances but the fact that this was my first time ever using Wag and I felt like I took all the necessary precautions that I could have prior to the sitting, and this is how it turned out, is completely unacceptable. They let someone into my home that was unfit to watch my dog that they claimed passed a background and used that as their defense. I am not one to write bad reviews, but the fact that this happened to me, I felt it was only fitting to share my entire experience to hopefully help someone else avoid a similar circumstance.